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SalaryDiscover a great place to work at Harvey Norman with over 180 stores nationwide. Harvey Norman is an Australian retail icon with a strong market reputation and performance in the retail categories of furniture and bedding, flooring, bathrooms and kitchen renovations, electrical goods, small appliances, technology, and entertainment.
The Harvey Norman Online Market Place Team is seeking a motivated Online Account Manager to join their team located in Homebush West.
About the role
Take your Account Management skills to the next level with this hands-on role, building relationships with stakeholders for one of Australia's leading online retail brands.
We have a great opportunity for a highly organised Account Manager to join the Harvey Norman Online team, excelling in meeting stakeholder needs through strategic planning, streamlining processes, and effective communication, within a hybrid working environment.
Responsibilities include:
- Work with merchants to standardise all forms of communication, including maintaining and updating processes and templates regarding contact between online and the wider merchant teams.
- Act as a secondary point of contact for all matters relating to merchant teams.
- Ensure the timely and successful delivery of our online initiatives according to merchant needs and objectives.
- Clearly communicate the progress of all related initiatives to internal and external teams.
- Be responsible for keeping merchants aware of progress of day-to-day content and promotional activities and deliver reporting on such.
- Liaise between the merchants and the broader content team to ensure prompt execution of on-boarding and launching products, as well as ongoing content maintenance.
- Support the merchant team by providing valuable insights as well as the right tools for them to plan online execution of promotions and content effectively and efficiently.
- Ideate and implement new processes to improve workflow and productivity for the whole content team.
- Take on extra projects and tasks as required by business and ensure they are completed within required timeframes and to the expected quality.
- Ability to prioritise workload, multi-task and successfully meet deadlines
- A proactive approach with a passion for researching and analysing information and the confidence to exercise judgement
- Outstanding written and verbal communication skills
- Meticulous attention to the finer details
- Excellent analytical and problem-solving skills
- Proven stakeholder management skills and relationship-building capabilities
- Ability to deliver results in a dynamic creative environment
- Working knowledge of digital technologies including front-end, database, CMS, web-publishing
- Experience creating quality content for a professional audience
- Ability to maintain a creative mind-set under pressure
- Understanding of SEO principles and implementation
- Work in a supportive and friendly team
- Great career development and progression
- Competitive Salary Package
- Free onsite parking or an easy 10 minute walk from Flemington train station
- Experience working for one of Australia's leading e-commerce retailers
- Generous discounts on Harvey Norman, Domayne and Joyce Mayne products & services
If this opportunity sparks your interest and you have motivation to accelerate your career then, 'Apply Now!'
Please note that only people with the right to work in Australia should apply for this position.
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