AddressWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
- We offer industry leading 20 weeks paid parental leave
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities (over 25% of our vacancies get filled internally!)
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
The position of Account Manager will be responsible for an allocated portfolio of clients specialising in commercial assets. The purpose of this role is to ensure a high degree of client satisfaction and maximising renewal and organic growth from each client.
TASKS AND RESPONSIBILITIES…
The major responsibilities of this position include but are not limited to:
- Pro-actively manage the portfolio of clients allocated, maintaining customer rapport through (but not limited to) regular clients visits, driver presentations, presenting quarterly reviews, seeking opportunities to up-sell SG Fleet products where the opportunity arises and maximise the renewal business and organic growth, and support and educate customers with the use of the company’s Online and Fleet Reporting tools
- Take ownership of managing the day-to-day fleet management duties ensuring that all activities and requests are answered efficiently and with agreed timelines, ensuring the accurate maintenance and integrity of customer information in the SG Fleet CRM systems
- Meet personal, team and customer KPIs and support the improvement of the Customer's Satisfaction levels
- Support the Client Relationship team with various reports and other tasks focused on delivering agreed customer service standards, and always act as a role model, and coach to other team members across the business
- Support the client implementation process to ensure a smooth onboarding experience for new clients assigned
- Previous solid experience in a customer service role
- High level of business acumen and commercial awareness
- Effective communicator both verbally and in writing, demonstrating good listening and probing skills
- Advanced knowledge of the MS Office suite of applications, particularly with MS Excel
- Negotiate effectively with stakeholders to achieve successful outcomes
- Strong at resolving complex problems through to complete resolution for customers in a timely and effective manner
- Strong organisational and prioritisation skills – meets specified deadlines and reports regularly on progress
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Additional information
- Up to 4 Wellness days + 2 Volunteer days each year
- Flexible work arrangements
- Generous discounts and additional monetary benefits
