AddressPermanent
- Sydney, Brisbane or Gold Coast
- Hybrid working
How will I help?
The Account Manager role involves actively managing a portfolio of sub-standard and impaired assets with below-average credit risk.
Key responsibilities include direct engagement with customers and their advisers to understand individual account circumstances and collaborate on solutions. Close collaboration with credit risk personnel and systems to ensure accurate account management and monitoring of customer risk profiles. Preparation of high-quality reports, including credit submissions and briefing papers, for senior management and relevant board committees. Approval of credit decisions and exercise of expense delegations within delegated authorities, based on thorough risk assessment. Engagement with external advisors such as insolvency firms and lawyers to develop credit risk management strategies, including recommendations on provisioning. Identification of opportunities for process and procedure improvement, and participation in ad hoc projects and support, coaching, and mentoring of credit analysts within the organisation to enhance their skills and development.
Overall, the Account Manager is essential for maintaining the health of the portfolio and ensuring effective risk management strategies are in place.
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
The ideal candidate for this role should possess a robust background in corporate credit assessment and have extensive experience engaging directly with customers. They should demonstrate proficiency in financial accounts analysis, basic financial modelling, and exhibit strong business acumen. Experience in working with customers facing financial hardship is essential, with a focus on empathy, customer service, and an understanding of potential sensitivities and vulnerabilities. Effective communication skills, both oral and written, are crucial, along with the ability to actively listen to customers and colleagues. A working knowledge of loan and transactional products, as well as associated systems, would be advantageous. Additionally, a solid understanding of the capital impact of stressed or impaired exposures, with a focus on achieving positive outcomes for both customers and the bank, is important. Experience in loan structures, documentation, and security is desirable, along with a keen interest in relevant industry issues. Overall, the candidate should bring a combination of technical expertise, interpersonal skills, and industry knowledge to the role.
What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au
