Account Manager

Are you someone who strives to build long-term and meaningful relationships? Join our dynamic and high performing team that fosters a culture of collaboration and support! 

Seize this fantastic opportunity to leverage your exceptional account management skills and make a difference to Australian healthcare services. 

About HealthX

HealthX is the proud employer of a large permanent workforce delivering healthcare care solutions to areas of need across Australia. We work closely with Australia’s leading healthcare services to deliver continuity of quality care to communities that need it most.

The HealthX mission is to provide long-term, sustainable workforce solutions to health services across Australia, experiencing market failure. 

We strive to:

• Improve the sustainability of healthcare providers both financially and operationally.
• Provide support in areas of need to improve the quality and the continuity of care.
• Contribute positive, economic and social benefits to the communities we operate in.

Duties & Responsibilities: 

Based in the Port Macquarrie region you will be the main conduit for managing the employee and client relationships in your region. Your duties and responsibilities will include but will not be limited to;

• Maintaining regular contact with your key clients including phone calls, emails and on site visits.
• Work with our clients to define their workforce needs and identify appropriate solutions and work with the HealthX recruitment team to deliver them. 
• Undertake site visits to enhance client relationships, provide support to candidates and facilitate introduction of candidates to clients and communities
• Respond to queries from clients and candidates in relation to, for example, charge rates, salary rates, performance issues, award interpretation, workplace incidents and injury.
• Provide pastoral support to our employees in the area including assisting with the mobilisation of new employees to the area. 
• Be available after hours to help with emergency situations e.g. health emergencies or property emergencies that cant wait for business hours. 
• Maintain client and candidate records to ensure currency of information and  compliance with all business and legislative requirements
• Identify and realise organic growth opportunities amongst assigned clients
• Identify new business opportunities for future growth within your region.
• Work collaboratively and support other areas of the HealthX team as required.
• Actively participate in quality improvement initiatives and support compliance and accreditation activities.

About you

• High level communication and inter-personal skills including the ability to build immediate rapport and to negotiate with, and influence clients and employees.
• Demonstrated success in account management, built on the ability to form strong relationships with assigned clients through absolute professionalism, follow-through and genuine commitment to results.
• An unrelenting desire to solve problems and deliver solutions and results.
• Proven ability to analyse data, identify opportunities and risks and respond accordingly.
• Excellent verbal and written communications including and ability to negotiate and influence a diverse range of internal and external stakeholders, clients and candidates.
• High level organisational skills and attention to detail.
• Proven ability to work independently and autonomously in a remote role but also work collaboratively with the team in the HealthX Head Office as required
• Self-motivated and results driven attitude, well suited to a fast-moving work environment.
• Competence to work in a culturally sensitive manner and to communicate effectively in cross cultural environments.

Qualifications

There are no mandatory qualifications.

Qualifications and/or experience in project management, human resource management, customer management, training or pastoral care management would be advantageous.

Additional Requirements

This position can require the incumbent to operate a C class motor vehicle, and an appropriate licence etc operate this type of vehicle is required. Proof of t licence must be provided before commencement of duty.

The ability to provide onsite support to clients and candidates is a requirement of this position. The ability to comply with the conditions of entry to health care and aged care facilities and similar locations, such as appropriate clothing and footwear, vaccination against certain vaccine preventable diseases, as well as obtaining a AFP criminal History check is a requirement of the position.

If you are interested in this position, please send your resume to ******@healthx.com.au