Admin and Events Coordinator

Company description:

IDP Education Limited is an ASX listed company headquartered in Melbourne, Australia. IDP's core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 100 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 7,000 employees in 35 countries, IDP Education is a specialist employer of choice in major cities across the globe.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.

Job description:

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

The Admin and Events Coordinator will support the IDP Australia Student Service team. You will interact and engage with the international students and staff from diverse cultural background. You will assist in maintaining effective office administrative duties to ensure the smooth running of the office as well as provides operation support to Education Counsellors. You will also require coordination of local office events.

Customer Service

• Direct students to complete online walk-in registration prior to directing them to counsellors.
• Manage walk-in registration and allocate counsellors according to office guidelines.
• Promote IDP IELTS testing services to all walk-in students as a part of the standard placement services.
• Attend IDP IELTS test enquiries and assist test bookings where required.
• Screen IELTS customers and Student Service customers to identify opportunities for cross servicing and action applicable cases to increase uptake of both services.
• Manage Virtual counselling appointments.

Operations Support

• Manage all customer services in the foyer.
• Report faulty building services.

Finance Support

• Purchase office supplies and stationery using Procure to Pay system.
• Reconcile office petty cash and responsible for office petty cash.
• Reconcile Non-IDP Student Visa Guidance Payment
• Ensure payment for creditors/services, Channel Partners/Referral Partners are paid on time.
• Re-class expenses when required.
• Purchase sales conversion campaign gift cards for staff / students

Administration Support

• Collection and distribution of incoming and outgoing mails
• Arrange courier pickups, deliveries and distribute mail.
• Organise for collection and delivery of equipment from corporate office or suppliers.
• Maintain front office, notice boards, digital screens with current information and ensure no inappropriate material is posted.
• Maintain stationery room and stock.
• Ensure clients, competitors and service providers contact details are up to date.
• Ensure brochures/prospectus are current.
• Administrative and logistic tasks as required.

Teamwork and Interactions

• Provide information and advice to prospective students.
• Be a team player and actively contribute to team projects/ activities.
• Provide support to colleagues from interstate offices when required.

Student Recruitment & Welcome Day Events

• Support Marketing and Line Manager with Student Recruitment Events preparation
• Liaise with institutions representative to confirm logistics and to make sure all relevant promotional materials/merchandises are sent to event venue prior to event.
• Organise lucky draw prizes (if any events have these)
• If event is runs at an external venue, pack and unpacked institutions brochures and stationeries for the day.
• Actively work with vendors and clients to secure sponsorship for events

Professional Attributes

• Display consistent high level of professionalism at work.
• Adhere to IDP process, policies, and Code of Conduct

• Minimum one years' experience in this field of Events & Administration
• Multilingual at least one additional language other than English
• Experience using a CRM.
• Demonstrated customer service skills.
• Experience with Microsoft packages (Word, Excel, and Outlook)
• Excellent written and verbal communications skills
• Ability to multi-task and work under pressure
• Ability to work effectively in a team.
• Enjoy working and engaging with tertiary students.
• Experience studying in Australia as an International student.
• Understanding of Australian Education Systems
• Demonstrate interest in learning and growing skills.
  

Profile description:

The Admin and Events Coordinator will support the IDP Australia Student Service team, Interacting and engaging with the international students and staff from diverse cultural backgrounds. The role will assist in maintaining effective office administrative duties to ensure the smooth running of the office as well as provides operation support to Education Counsellors and coordinate local office events.

We offer:

We are committed to equality of opportunity for all employees and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.