AddressWe are a privately owned childcare provider with services located in Queensland, New South Wales, Victoria and New Zealand. We are currently seeking applicants to fill the recently vacated role of an Administration and Customer Accounts Officer, working within our small team located in our central Gold Coast head office (Labrador).
We are supportive of a positive work-life balance and the role on offer is full time, Monday to Friday, for the right candidate.
About the Role
You will bring your positive attitude and become a valued associate, joining our team to provide administrative support via telephone and email to our childcare services, as well as assistance to our families. You will be the primary point of contact between the company and Services Australia, via the CCS Helpdesk.
Responsibilities
- Answer incoming telephone calls and emails whilst providing a professional response in a timely manner
- Provide support to our Service Managers, via telephone and email
- Oversee CCMS and CMR administration, including providing advice and guidance for our services
- Assist with onboarding of new families and family account administration
- Prepare and provide reports on topics including attendance, utilisation, funding, fees
- Monitor and follow up on outstanding Customer Accounts
- Attend to account queries submitted by our families, including identifying and rectifying any errors
- Liaise with external stakeholders and agencies as required
- Adhoc administration duties as required, including filing, photocopying, preparation of documents, printing, laminating, collection/delivery errands
About You
- Minimum of two years’ administration experience and be well-versed in Microsoft applications, including Word, Excel & Outlook.
- Proficient in QikKids and KangarooTime, with proven relevant work history. It is essential that you have knowledge of the childcare sector.
- A thorough understanding of CCMS, CCS, ACCS and Kindergarten Funding programs
- Outstanding organisational, customer service and interpersonal skills
- A high level of communication skills, both verbal and written
- Excellent time-management skills and be able to prioritise your work
- High attention to detail
- Willingness to work as a team
What we offer
- Become part of a team, lead by dedicated and supportive management
- Career development opportunities
- Ongoing employment
- A fun environment, celebrating birthdays and special occasions
Interested applicants are invited to apply via email only, by sending your cover letter and resume to *****@bhchildcare.com.au It is important you state any notice period you are required to give your current employer, if applicable.
Whilst we appreciate every application, only those who are invited for an interview will be contacted.
