Administration Coordinator

Primary Location QLD - BanyoJob Description Summary This role is perfect for a candidate with allocating and scheduling experience, strong attention to detail, proficient computer skills and excellent customer service.About the RoleWorking as part of our Administration team supporting our field based meter readers the Administration Coordinator will play a critical role within the business. This role is perfect for a candidate with allocating and scheduling experience, strong attention to detail, proficient computer skills and excellent customer service.Key Responsibilities

• Proactively support administration operation for project
• Undertake administration associated with scheduling activities and assisting as required to:

- Download meter reading books from client server/s into the LINK system in order to ensure work is issued to field within all-time requirements
- Contacting readers in the field daily to confirm they are working, reading the correct books and check progress against targets
- Maintain productivity monitoring records and report issues/anomalies to the Contract Manager/Supervisor
- Run daily reports, and send to client as agreed * Completion of task allocation / work orders to field staff to meet all client, customer and business objectives

• Meet KPI’s for work undertaken
• Manage metering inbox enquiries
• Responding to incoming phone calls, faxes and emails
• Help with customer keys in and out
• Manage new customer keys
• Liaising with field based and office-based employees to confirm / assist in the completion of tasks
• General filing and office tasks
• Other duties as required and as are consistent with this role

About YouTo be successful in this role you will have:

• Experience in a scheduling/rostering/dispatch service industry environment
• Previous experience in a customer service environment would be beneficial
• Previous data entry experience ​
• Knowledge of the QLD - Southern is desirable

About UsServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.ServiceStream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.ServiceStream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.Department Customer CareHow to ApplyIf this sounds like you apply now to the Service Stream Recruitment Team via the online application button.