AddressMultiple roles available for right candidates
Administration Officer / Marketing Coordinator
About Atlantic College
Atlantic College Gold Coast is a prestigious educational institution located on Australia's vibrant Gold Coast. Renowned for its commitment to academic excellence and holistic development, Atlantic College offers a dynamic learning environment for students from diverse backgrounds. The college prides itself on fostering a supportive community where students are encouraged to excel academically, socially, and personally.
Administration Officer
Reporting to the Compliance Manager, the Administration Officer is responsible for providing administrative support within the Student Journey portfolio, particularly in the areas of admissions, registrations and customer service.
To secure this exciting role we are looking for an enthusiastic, well-organised and flexible person with a friendly, professional manner who has the ability to develop a rapport with people from a range of countries and cultural backgrounds. Ideally, you will have demonstrated working experience in an international education environment bringing with you the ability to interpret government legislation effecting international students including internal policies as well as Federal legislation such as the Education Services for Overseas Students Act (ESOS), the National Code, Department of Home Affairs (HA). Please refer to the position description for further information.
Key responsibilities of an Administration Officer
- Provide high-level customer service to internal and external clients, ensuring that all possible measures are taken to respond to their needs and requests in a timely fashion, disseminating accurate and timely information to internal and external stakeholders and ensure all enquiries are handled with tact and diplomacy.
- Establish and maintain positive and beneficial professional relationships with authorized education agent representatives providing staff with training and comprehensive information about institute courses, services and processes.
- Provide accurate and consistent record keeping and maintain student, course enrolment and education agent details within PRISMS and the Institute’s student management system and comply with Institute policy and procedures and external quality assurance requirements.
- Process international student applications in compliance with ESOS Framework, Institute and International Partnerships’ policies and procedures including the decision to grant or refuse admission to applicants following an assessment of eligibility against course selection and student visa criteria.
Key responsibilities of a Marketing Coordinator:
Reporting to the Compliance Manager, Marketing Coordinator who will be responsible for the implementation of marketing strategies and student recruitment activities.
- Agent Relationship Management and conduct weekly/monthly training/visits with agents.
- Provide a quarterly report on strategies implemented to drive profit and revenue growth through student enrolments.
- Provide a monthly report on Sales and Enrolments.
- Directing the development and implementation of sales strategies and setting sales targets to maximize Atlantic Colleges sales and student loyalty.
- Directing the development and implementation of strategies to promote Atlantic Colleges courses.
- Directing the development and implementation of strategies to build and maintain Atlantic Colleges' image and reputation with its students, agents, and stakeholders.
Skills and Experience Required:
- Customer Service: Ability to provide a high level of customer service to internal and external stakeholders including staff, students and education agents.
- Problem Solver: Demonstrated advanced organizational and problem-solving skills, the ability to be proactive, successfully arrange priorities, meet deadlines, continually improve operational strategies and be self-motivated and flexible in responding to changing work priorities.
- Computer Literacy: Proficiency in using various computer software and applications to manage enrolment data and communicate with students effectively.
- Attention to Detail and Focused: Meticulous in reviewing and verifying documentation and data, ensuring accuracy and completeness.
- Professional: Maintain a professional and courteous demeanor in all interactions with students, colleagues, and other stakeholders.
- Good Communicator: Excellent verbal and written communication skills to interact with students and provide clear and concise information.
- Work to Deadlines: Strong time management skills to prioritize tasks and meet enrolment deadlines.
Qualifications:
- Relevant tertiary qualification and/or demonstrated experience in administrative support roles, preferably in an international education or higher education setting.
- Candidates must hold a valid Employee Working with Children Check (WWCC)
