Administration Manager (Hospital Support Services)

Seeking an Administration Manager with strong experience in Medical and Hospital based environments, to lead our hospital administration Support Services and manage the day-to-day Medical Reception team, supporting quality customer service with a strong focus on patient care.

Westside Private Hospital is currently recruiting for an Administration Manager to join and lead our dynamic medical support team. To be the right candidate you will have previous experience working in a hospital setting, providing high quality customer service, positively contributing to patient experiences, and have experience leading, training and mentoring teams.

In this role you will manage the Medical Reception Team, in a fast passed, patient focused busy environment, leading, supporting and providing high quality support to the hospital clinical team, our patients, Doctors and visitors.
In this role you will be responsible for all things Administration, working closely with the Senior Management Team, ensuring compliance and regulatory requirements are met and supporting the Hospital operational efficiency.

The Administration Manager ensures the efficient operation of all bookings, pre-admin, back and front office as well coordinates building maintenance requests, participates in supply-chain processes, register maintenance to support the hospital.

This a fantastic opportunity for an experienced Administration leader who would like to grow with additional responsibilities, who will bring a positive and supportive influence to a dynamic team.

To succeed in this role, you will have exceptional communication skills both verbally and in writing coupled with the ability to lead, motivate and develop others to achieve results. Your commitment to delivering exceptional customer service in line with Montserrat and Nexus Day Hospitals will be key to your success.

You will also demonstrate:

• Exceptional stakeholder management skills
• Previous experience in a short-stay, day surgery or hospital environment
• Experience working with Patient Administration Software (preferably SimDay)
• Demonstrated commercial acumen
• Excellent computer skills (MS Office package)
• Knowledge of health fund contracting system and the Private Health Care System
• Sound knowledge of medical terminology
• Ability to work autonomously as well as part of a team environment
• Demonstrated experience mentoring and leading others
• Have strong problem solving and conflict management skills 
• Solid time management, organisational and communication skills
• Ability to multi-task with high attention to detail
• Exceptional customer service skills with passion for the patient experience

This is a privately owned short-stay surgical hospital located at Taringa. Our focus is to provide comprehensive, personalised, and exceptional care to our patients utilising a multidisciplinary team approach from our doctors/surgeons/ proceduralists, nurses, technicians, and administrative support staff.

The Hospital supports a diverse range of specialties including Gastroenterology, Ophthalmology, Orthopaedics, Urology, General & Colorectal Surgery, Dermatology, MOHs, Breast and Endocrine Surgery and Plastic Surgery. 

Located in the western suburbs of Brisbane, Westside Private Hospital has 4 operating theatres,1 procedure room, 3 treatment rooms, a 12-bed Post Anaesthetic Care Unit (PACU), and 9-chair Stage 3 PACU, and 6-bed surgical ward.

Westside Private is part of the wider Nexus Hospitals Group.

Nexus Hospitals is a leading Australian private hospital group that operates and develops a growing portfolio of hospitals in key urban and regional markets.  We employ over 1600 talented and passionate people across 27 hospitals, as well as 3 support offices. 

Nexus has just acquired the 11 hospitals under the Montserrat umbrella. This is an exciting time of growth and development, making the Nexus Hospitals group one of the largest providers of day and short stay hospitals in Australia.

At Nexus, caring for our people, patients and employees is at the centre of everything we do. We value our strong team culture and go to great lengths to foster inclusion and engagement across our group.

• 12 weeks paid parental leave for eligible employees
• Strong Reward & Recognition program
• Great discounts at a large variety of retailers including Coles & Woolworths
• Focus on health and wellbeing (including Fitness Passport)
• Employee Assistance Program
• Commitment to employee development and learning
• Dedicated engagement and communication strategy
• Limited weekend work and public holidays

Simply click APPLY to send in your resume and we’ll be in touch. If you want to stand out from the large number of applicants we expect, please include a cover letter including why you are particularly suited to this role. We are a growing and passionate company and want those with a genuine excitement for healthcare to join us. 

We are an equal opportunity employer committed to diversity and social inclusion. We welcome applications from all backgrounds.