Administration Officer

Funded by Darling Downs and West Morton PHN, the Ipswich HTH Centre is an inclusive hub for mental health services. Offering assessment, triage, warm referrals, and immediate short- or medium-term assistance, it caters to individuals at different mental health levels, including those in crisis or facing significant distress.

The opportunity:

We are seeking an innovative and experienced Administration Officer to join our fresh, newly formed team working in a professional and positive environment.

On a day-to-day basis you will provide administrative support to facilitate the delivery of care to our clients. This role will serve as the first point of contact for individuals coming into our services and will build a positive rapport with a wide range of clients as well as their family and friends.

Reporting to the Program Services Coordinator, you will:

• Exercise confidentiality in handling people's engagement and interactions with the service.
• Offer information to individuals, their friends, and families in a confidential and sensitive manner.
• Manage online and manual filing systems, ensuring operation, maintenance, and security.
• Handle reception duties, including answering phones, booking appointments, and managing client records.
• Assist in maintaining and improving administrative processes, coordinate mail, manage supplies, and contribute to the overall cleanliness and organisation of the centre.

Benefits for you include:

• Opportunity to salary package up to $15,900 of tax-free income.
• Work in a dynamic, vibrant new centre alongside like-minded professionals passionate about mental health.
• Strong and passionate leaders dedicated to team development and engagement.
• Access to an Employee Assistance Program.
• Staff benefits program with various discounts, and an employee referral program.

About you:

You are an experienced professional with considerable knowledge in health service operations and delivery; comfortable working in a fast-paced environment, with the following attributes:

• Formal qualifications (certificate or diploma level) in a relevant discipline or demonstrated experience in an administrative role within a health setting that includes general practice and/or private allied health practice.
• Demonstrated experience maintaining practice procedures for a general practice and/or private allied health practice setting.
• Exceptional interpersonal skills with the ability to work with a diverse range of people, in particular to respond to people with respect and sensitivity.
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.

If this sounds like you this is what you will need to get started:

• Current Working with Children Check (Blue Card) or ability to hold one.
• Undergo a current and satisfactory Police Check.
• We require all our team to be fully up-to-date with the COVID-19 vaccinations.
• Current drivers licence.

This position offers a unique chance to be part of the foundation team at an innovative mental health centre in Ipswich. Join us in advancing mental health services and collectively making a positive impact on the community.

Apply now! We can’t wait to meet you.

Open Minds is a registered NDIS provider. Our team works to enhance mental health and wellbeing by delivering tailored supports to people living with mental ill health, disability or acquired brain injury.

www.openminds.org.au

Diversity is Strength. We encourage people from diverse ages, gender, identity, cultural backgrounds, and experience including First nations peoples, Cultural and linguistically diverse, LBTIQ+, lived/ peer, mental health experience, to apply for this position.