Administrator - Service Operations

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
About the role
WesTrac is seeking an experienced Administrator to join our team located at our Tamworth Branch. Reporting to the Branch Manager, our Service Administrator is responsible for ensuring compliance of policies and procedures, document management, coordinating fleet administration, procurement, and customer service support to ensure the smooth flow of work and operations.
This position is a permanent full-time opportunity, working 40 hours per week Monday - Friday.
Key Responsibilities

• Organising PPE requirements
• Liaise with internal and external stakeholders
• Time capture reporting
• Maintain team member training records and book training and inductions as required
• Process invoices and assist with data entry for work orders
• General administration duties

Skills & Experience

• Previous customer service experience
• Previous experience in a similar industry (Preferred but not essential).
• Advanced computer literacy skills - MS Office and relevant internet-based applications
• Proven time management skills and experience with the ability to manage multiple priorities to meet objectives.
• Excellent communication skills - Interpersonal, written and verbal
• High attention to detail with the ability to identify continuous improvement initiatives
• Experience in SAP is highly regarded

Why Join WesTrac?
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration
• Job security and serious potential for advancement
• Refer a friend program - work alongside your mates and receive up to $3000!
• Annual Remuneration and performance review
• Fitness Passport for the whole family
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Opportunities for progression with pathways to sales and leadership roles
• Salary Packaging + Novated leases
• Ability to purchase additional annual leave

Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact NSW Recruitment on 1300 797 028.
.videocomponent41dd4f6e8aad6580 a{ border: 1px solid transparent; } .videocomponent41dd4f6e8aad6580 a:focus{ border: 1px dashed #88969f !important; outline: none !important; }
At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.