AddressAt Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
Specialist Clinics & Outpatient Pathology Administration Support Officer
Ongoing, Full-Time Role
The Specialist Clinics Administration Officer role provides clerical and administrative support to patients, their families and the staff attending and providing care in Peter Mac’s Specialist Clinics and Outpatient Pathology Collection.
The key responsibilities of the Specialist Clinics Administration Officer role are to:
• Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
• Provide appointment booking support for patients and clinical staff across all services, ensuring patients are notified of all new and changed appointments in a timely manner.
• Maintain and interact with Electronic Medical records (EMR), Patient Administration Systems (PAS), other IT systems as required and administrative processes relating to patient registrations, admissions& discharges, appointments and revenue management.
• Provide administrative support for the clinical staff (Medical, Nursing, Allied Health and other Administrative Staff) in Specialist Clinics and Outpatient Pathology.
This is a full-time, ongoing role encompassing 80 hours of work fortnightly with 1 ADO per month, reporting to the Specialist Clinics & Outpatient Pathology Administration Manager.
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Megan Gifford - Specialist Clinics & Outpatient Pathology Administration Manager
Contact Number: 0447 008 ***
Email: *************@petermac.org
Applications Close: 11:59pm Friday 5 April 2024.
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Position Summary
The Specialist Clinics Administration Officer role provides clerical and administrative support to patients, their families and the staff attending and providing care in Peter Mac’s Specialist Clinics, Outpatient Pathology Collection and Pre-anaesthetic Clinics (PAC).
The key responsibilities of the Specialist Clinics Administration Officer role are to:
- Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
- Provide appointment booking support for patients and clinical staff across all services, ensuring patients are notified of all new and changed appointments in a timely manner.
- Maintain and interact with Electronic Medical records (EMR), Patient Administration Systems (PAS), other IT systems as required and administrative processes relating to patient registrations, admissions & discharges, appointments and revenue management.
- Provide administrative support for the clinical staff (Medical, Nursing, Allied Health and other Administrative Staff) in Specialist Clinics, Pre-anaesthetic Clinics (PAC), Outpatient Pathology
Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025
Classification or Salary Range
HS1
Immunisation Risk Category
Immunisation Category B
Key Relationships
Internal
• All clinical staff delivering Specialist Clinics at Peter Mac
• Tumour stream Patient Navigators
• Other Patient Services Administrative teams
• Health Information Services Manager
External
Skills
Essential Requirements
- Experience and/or technical training in an administration setting.
- Strong customer service skills, able to communicate effectively and respectfully with patients and staff.
- Ability to work independently and within a team environment.
- Demonstrated skills in the use of IT systems, preferably in a health care setting.
Desirable Requirements
- Experience using patient administration systems, in particular iPM & EMR (Epic).
- Previous health service administration experience.
Key Accountabilities
Key Accountabilities
Demonstrated by / Key Performance Indicators
1. Provide exceptional customer service
- Provide a high level of customer service to patients, carers and staff within a designated team or portfolio
- Obtain the required information from patients, carers and staff in an efficient and courteous manner
- Respond to patient and/or staff queries in a timely and respectful manner consistent with organisational guidelines
- Ensure phone and email enquiries are triaged to the correct destination
2. Accurately and efficiently process patient activities
- Electronically process patient activities such as referrals, registrations, appointments and admissions accurately and in a timely fashion.
- Communicate with external organisations such as health insurance funds, Veterans Affairs and WorkCover regarding payment of accounts as required
- Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
- Perform role in line with confidentiality and privacy requirements
3. Prepare accurate and timely reports
- Prepare accurate orders, invoices, activity data and/or billing in a timely fashion
- Follow progress of invoices, orders or payments to ensure action occurs as specified in these documents
- Prepare and report departmental KPIandrsquos to management on request
4. Support the work of the team and department
- Work cooperatively as part of the team and assist other areas and staff as necessary
- Prepare agendas, coordinate meeting dates and room bookings and take minutes for meetings
- Assess situations or information, clearly and accurately communicate information and make recommendations to peers, team leaders or managers.
- Train new employees in basic administrative functions
- Identify opportunities for process improvement and work with team lead to implement appropriate solutions
- Other tasks as directed by your team leader or manager
______________________________________________________________________________________________________
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
