Address About us:
Across Australia Just Better Care provides in-home Aged Care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
The Role:
Coordinators are office based staff who perform an integral role in ensuring services are delivered to customer. This role is a permanent full-time position, 5 days a week position. The coordinator is responsible for coordinating the delivery of services using a team of Community Support Professionals.
The role involves liaising with package or case managers and customers to ensure services are provided in accordance with the customers assessed needs and support professional's availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.
Duties and responsibilities may include:
Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
Preparing and transmitting schedules for customer services to Community Support Professionals
Arranging replacement staff to cover planned or unplanned absences and shift changes
Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
Monitoring the implementation of individualised plans for customers
Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
Maintaining and updating data in company information systems
Meeting the specified standards for the delivery of quality in-home care and support services
About you:
Caring, compassionate & friendly
Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
Ability to work as part of a team
What you will need:
Minimum Certificate IV in Individual Support/Aged Care
Current CPR / First Aid Certificate
Current and satisfactory Criminal Record Check
Current and satisfactory NDIS Worker Screening Clearance & Working with Children Blue Card
Current Australian Driver’s Licence
Reliable, registered and insured vehicle (comprehensive insurance is preferred)
Smartphone with internet access
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.
Possible starts with you!
