Ao3 Customer Service Officer

We are currently seeking to fill several Customer Service Officer positions within a State Government Department, based in West End.
 
The Customer Service Officer will assist clients with the interpretation of legislation and support client through first point fulfilment. Additionally, the role will support offline duties, outbound calls, and social media fulfilment.

Responsibilities may include but not limited to:

• Provide information, advice, and service to customers on related matters, including legislation, service, policies, procedures, and products.
• Interpret and assist with matter relating to the delivery of services.
• Maintain knowledge of information and services; participate in ongoing reviews, regular training and quality assurance.
• Promote and participate in marketing, educational events, community awareness sessions.
• Undertake a range of offline administrative duties, including front counter, social media, call backs and emails.
• Provide exceptional Customer Service to all staff of the Commission and external customers. 

About you:

• Previous experience working within call centres; taking inbound and outbound calls is preferred, but not essential.
• Ability to interpret legislation, policies, and procedures, and provide advice where appropriate.
• Well-developed communication skills; written and verbal.
• Ability to build rapport with internal and external stakeholders.
• Ability to show resilience when engaging with challenging customers.

This role is a temporary assignment to commence mid-July for approximately 3 months with a possible extension.
Click APPLY to submit your application now, interviews will commence immediately.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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