AddressThe role
The Hospitality and Events Manager will deliver an exceptional visitor experience that optimises strategic goals for visitation, revenue and brand at this iconic Tourist site based in Townsville.
You will supervise 3 direct reports, oversee the front of house team and will work closely with other colleagues as well as stakeholders, partners and contractors.
Your responsibilities
- Develop and deliver an Experience and event business plan and budget including strategies to identify, drive and deliver new revenue streams.
- Support management to communicate and champion strategies and drive Experience and events with audiences, stakeholders, partners, and community industry.
- Manage the day-day operations including visitor experience, commercial activities, food and beverage, events, functions and venue hire.
- Manage and train the visitor experience team including volunteers to deliver exceptional customer service, including the retail side of this enterprise.
- Engage with First Nations people to enhance the visitor experience.
- Comply with policies, procedures and appropriate legislation.
- Build relationships with both internal and external stakeholders across the state.
Ideally you will have tertiary qualifications in museum studies, arts administration, audience engagement, events management/or at least 3 years relevant experience delivering public programs within a cultural organisation.
Requirements
The successful candidate will require a criminal history check and must hold a working with children card.
Please apply via seek for an immediate start.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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