AddressEmployment Type: Permanent Full Time
- 38 hour working week within a flexible WFH model
- Work from our office in Chatswood
- Attractive salary, $81,581 - $108,532 per annum + 11% Super and Annual Leave loading
- Drive digital transformation within Australia’s largest public health system
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Come work with us
We have an exciting opportunity in the Corporate Applications ServiceNow Support team for an Application Support Officer - ServiceNow.
Reporting into Maria Gabriel, you will provide systems administration and support for the day to day operations of the ServiceNow platform. The position is responsible for application systems administration, Application Support, problem solving, responding to requests on State Wide Service Desk, testing, ServiceNow Projects and contributing to quality improvement initiatives. The Support Officer ensures compliance with a strong focus on customer service in accordance with service level agreements for HealthShare NSW, eHealth NSW and NSW Health Agency customers.
Health Manager Level 1, commencing salary from $81,581 - $108,532 per annum + 11% Super and Annual Leave loading
For more information, read the full POSITION DESCRIPTION.
What you will do
As an integral member of the Corporate Applications ServiceNow Support team, you will:
- Provide operational support for ServiceNow users, including transaction entry assistance, general support, troubleshooting, implementing workarounds, conducting daily system checks, and helping with reporting
- Investigate production issues in non-production environments and collaborate with senior team members to find solutions
- Enhance ServiceNow proficiency by sharing knowledge, coaching, and mentoring peers
- Document and develop procedures to address new issues
- Proactively identify business risks and opportunities to continuously improve efficiency and effectiveness
About you
We are seeking motivated and committed individuals with:
- Demonstrated experience in providing Application Support in a large and complex/diverse service industry organisation in ServiceNow or similar tools
- ServiceNow certified system administrator highly regarded
- Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach
- Programming knowledge in JavaScript is highly desirable
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits of working for eHealth NSW
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Allocated day off per month
- Salary Packaging
- Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.
For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion page.
How to apply
All applicants must review the position description and apply by submitting an up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role, highlighting your relevant skills AND detailing responses to the targeted question below.
- Please provide an example of a Technical issue that you have resolved in ServiceNow. What was the issue, what were your actions and outcome?
If you require assistance or have any questions about the role, please contact Maria Gabriel on *************@health.nsw.gov.au and quote REQ491354.
If you require adjustments to the recruitment/interview process, please contact Manisha Tuladhar on ***************@health.nsw.gov.au.
Applications Close: 12 June 2024
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
