Address
Form of workApplication Support Analyst
Location – Sydney preferred, otherwise flexible
• Allied Credit is growing rapidly, jump on board for an exciting ride!
• Join a technical IT team which offers superb training and career development.
• A hybrid working environment will allow you the work-life balance you crave.
Company Description
Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses.
Due to continued growth of our business, we have an exciting new opportunity for an Applications Support Analyst to join our collaborative Digital Experience team! You will play a critical role in ensuring the stability, functionality and performance of software applications within our business, primarily our proprietary system, Lightning.
Responsibilities
• Develop understanding of a range of proprietary and enterprise platforms to enable first and second-level support, addressing user-reported issues and ensuring timely resolution.
• Co-ordinate updates from the Implementation Partners and Vendors with the Business Stakeholders and the Delivery team.
• Update the Lightning system files as per the agreed schedule with the development and deployment of Quick Tags.
• Support New Lender/ User setups.
• Understanding of key integrations both upstream and downstream and relationships/ dependencies with applications.
• Monitor applications’ performance, logs and error messages to proactively identify potential issues.
• Collaborate with Digital Experience team and PDM to implement monitoring tools and alerts to ensure early detection of problems.
• Manage and track incidents through to resolution, ensuring that service level agreements are met.
• Understand incoming changes from the Digital Experience team and provide implementation support.
• Assist in the development and delivery of user training programs to enhance end-users’ understanding of applications and reduce support requirements.
• Support test activities/ quality assurance across the Digital Experience and Enterprise teams.
Your background
• Bachelor's degree in a relevant field (e.g., computer science, information technology).
• Experience in an application support or Help Desk support role, ideally with exposure to proprietary software.
• Advanced knowledge of Excel is expected, with a desire for SQL coding skills and some exposure to Postman, if possible.
• Professional verbal and written communication skills with the ability to communicate technical information to non-technical users.
• Strong problem-solving skills and analytical abilities to identify and resolve complex issues.
• Customer oriented mindset with commitment to delivering high quality support.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Strong documentation skills to maintain and keep current records and knowledge base material.
• Experience in financial services especially banking/lending would be beneficial.
Benefits of working at Allied Credit
• Hybrid working arrangements, we are always willing to discuss flexible working options.
• Access to our exclusive corporate superannuation fund.
• Salary Continuance Insurance (covering TPD insurance).
• Discount offers on selected retailers, car loans and novated leasing options.
• Ongoing extensive in-house and external learning & development opportunities.
• Wellness day with ongoing wellbeing, diversity program & fund-raising events.
• Paid parental leave.
For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/.
Interested candidates, please apply to contact Alex Kelly on 0484 109 354 for a confidential discussion or email hr@alliedcredit.net.au for further information.
