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Form of workPerth based Commercial Cleaning company is in search of a hands-on Area Manager to join our team. The emphasis of this role is to ensure client satisfaction - ultimately ensuring long-term client retention.
On a day-to-day basis, you will be responsible for
- Client service management
- Managing a portfolio of clients & building excellent long-term client relationships
- Managing complaints & Disputes
- Cleaning team training & management
- Conducting new contract start-ups and implementations
- Conducting Site Audits & Risk Assessments
- Inspecting completed work & ensuring rectification of non conforming work is carried out promptly
- Previous experience in any service based industry at a supervisory level of at least 2 years or more is required, however, management experience directly in the commercial cleaning industry would be a distinct advantage.
To be successful in this position, you MUST;
- Be fluent in both written & spoken English and have EXCELLENT communication skills
- Be an Australian permanent resident/citizen or have the right to work in Australia indefinitely
- Be pro-active in trouble shooting and providing workable solutions
- Be able to think and act quickly & use your common sense
- Take pride in your work and have outstanding personal hygiene & presentation
- Be flexible with working hours
- Be highly organised, self motivated and a have a structured and systematic work ethic
In return, you will be remunerated with:
A competitive base salary + Super
A fully maintained company car
Please apply with your resume and cover letter.
