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SalaryAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.What you will do:
- Together with the Chef Concierge, ensure the smooth daily operation of the Concierge department
- Demonstrate a strong leadership presence for our guests and employees
- Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills
- Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality
- Lead, inspire and develop your dedicated concierge team
- Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills
- Serve as a knowledgeable resource on local attractions, events, and points of interest
- Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously
- Assist in creating rosters, managing labour costs and expenses
- Stay updated on industry trends, local events, and new attractions to enhance guest experiences
- Proven experience as a Concierge leader, preferably within a large hotel that delivers five star quality
- The ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendors
- A passion for providing a memorable guest experience
- Excellent communication and interpersonal skills, with a warm and friendly demeanor
- Strong organisational skills, attention to detail, and the ability to multitask effectively
- Knowledge of local attractions, restaurants, and entertainment options
- Proficiency in using property management systems and other relevant software
- Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace
- Highly developed people and business management skills, including payroll, rostering, cost control and expenses
- Flexibility to work varying shifts, including weekends and holidays.
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Competitive Salary, wages, and a comprehensive benefits package
