Assistant Manager

Company Description
Stylish, Affordable, and Perfectly Positioned
At Ibis Melbourne Glen Waverley, we offer contemporary comfort nestled in the heart of Melbourne's South Eastern suburbs. Our prime location, a mere 25-minute drive from the CBD, provides an ideal setting for both business and leisure. Explore the convenience of being in proximity to renowned universities, vibrant entertainment options, and effortless access to Melbourne's major events. Join our team and be part of a brand that embodies style, affordability, and exceptional positioning.
Job Description
The Assistant Manager plays a crucial role in supporting overall operation of our hotel, ensuring our guess receive the highest level of service and satisfaction. Working closely with the Hotel Manager and Guest Experience Manager, you will oversee daily operations, lead and motivate staff, and uphold our standards of excellence in hospitality.
Responsibilities:

• Assist the Hotel Manager in overseeing all aspects of hotel operations
• Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
• Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
• Collaborate with other departments to develop and implement strategies for improving guest experience and maximizing revenue
• Handle guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction

Qualifications
Qualifications:

• Possess a strong background in Front Office procedures and Opera PMS
• Experience supervising, training and motivating team members
• Solid Hospitality knowledge including Front Office and Food & Beverage
• Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
• Demonstrated ability to coach, mentor, develop and inspire teams
• Good interpersonal skills with ability to communicate with all levels of team members
• Willingness to work flexible hours including mornings, nights, weekends and holidays periods

• You must have full working rights in Australia prior apply to this position, to be considered for this position – we are unable to provide sponsorship for this position*

Additional Information
Benefits:

• Be a part of Accor, explore Accor’s limitless possibilities
• On-the-job training and mentorship
• Worldwide Employee discounts on accommodation and dining and much more
• Potential for career advancement within the hotel chain

Our commitment to Diversity & Inclusion:
We are inclusive company and our ambition is to attract, recruit and promote diverse talents. We encourage applications from First Nations candidates.
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS