Assistant Venue Manager, Le Bon Ton, Melbourne

Who we are

The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.

Opportunity

We're on the lookout for an exceptional Assistant Venue Manager to spearhead our dynamic team at Le Bon Ton Melbourne.

Le Bon Ton is a lively New Orleans-inspired bar and smokehouse in Collingwood. Delight in the Southern-style smoker's offerings, featuring pit-smoked meats like pull-apart beef brisket, pork shoulder, lamb ribs, and burnt ends. Enjoy Southern-inspired burgers and sandwiches, with a substantial takeaway menu available.

The beverage selection showcases the spirit of New Orleans with ice-cold champagnes, a stellar rendition of The Sazerac, and a diverse array of classic and signature drinks. Complement your experience with American beers on tap. Le Bon Ton invites you to savor a taste of The Big Easy's vibrant atmosphere.

The Assistant Venue Manager is responsible for assisting the Venue Manager in the planning, organisation, direction, and coordination of employees and resources of the venue and for the efficient, well-prepared, and profitable service of food and beverages.

Join us on your next hospitality adventure, where your leadership will play a key role in shaping an unforgettable dining experience for our guests.

Key to your success will be your demonstrated experience in the following areas:

• Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business
• Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time
• Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed
• Manage the arrival and service of noted VIPS to the venue
• Investigate and resolve customer complaints regarding food & beverage quality and service
• Oversee the receipt of stock deliveries, verifying contents & quality
• Maintain inventory systems and investigate variances
• Prepare employee rosters, allowing for employee leave or planned absence
• Coach, motivate, monitor, and manage the team’s performance
• Communicate business goals to employees, providing additional training if required
• Work closely with the Head Chef and Bar Manager to promote menus and beverages to complement menu items and train front-of-house staff for the presentation to customers
• Monitor restaurant sales and in consultation with the team and management, implement activities and schemes to maximise sales and profit 
• Organise marketing activities, such as promotional events, discount schemes, and advertising in line with agreed budgets
• Provide support to the operation’s sales and marketing team
• Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.
• Follow WHS procedures and related company policies to reflect current legislation and workplace practices
• Ensure good safety practices of employees, assisting in the maintenance and ensuring the compliance of proper emergency and security procedures
• In conjunction with other managers, foster & maintain good public relations 
• Any other duties within your capability as directed by the Venue Manager.

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

• Demonstrated experience in a similar role for a similar size venue as a Restaurant Manager or Assistant Manager
• Solid and proven leadership experience 
• Proven skills and experience with POS and common rostering systems
• Strong communication and interpersonal skills
• Excellent customer service skills
• Able to work well under pressure
• Ability to build relationships with a variety of internal & external contacts
• Decisive and able to make difficult decisions 
• Unquestionable commitment to:
  • Confidentiality and professionalism
  • Targets and systems

Offer
You will be joining a company that wants you to succeed, we offer:   

• Very attractive remuneration package comprised of a generous base salary plus Super 
• 38hr work week plus breaks
• Amazing discounts at our venues
• Competitive award rates for our casual staff
• Career and development opportunities, learning from the best.

To learn more about this role, submit your application.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Melbourne, VIC, 3000