BLCS Service and Training Officer

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 415,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.
Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.
Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.
About the opportunity
Our Key Venues section oversees all of our aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure and we give every visitor and customer a safe and memorable experience. Our values are teamwork, customer focus, innovation and commitment to safety.
Blacktown Leisure Centre Stanhope and Blacktown Tennis Centre Stanhope are award winning multi-purpose facilities, and offers high quality programs and services. The leisure centre opened its doors in 2003 and the tennis centre in 2016 and attracts more than 800,000 visitors per year. We offer the community an exciting range of health, aquatic, leisure, sport and tennis programs and services, which includes an indoor aquatic centre with 25 metre 10 lane lap pool, wave pool, program pool, a 4 court stadium and 16 plexicushion tennis courts, as well as a health and fitness centre, crèche and function room facilities.
We have an exciting permanent, full-time opportunity for an experienced, organised and highly motivated individual to lead our front desk and catering teams, and to drive a training and development environment across the venue. This position reports to the Aquatic and Leisure Centres Coordinator (Stanhope), and will work closely with the Key Venues Coordinator Customer Experience.
It would be desirable for the successful applicant to have experience in an aquatic and/or sports environment, and have strong leadership skills, be an excellent organiser and have an ability to set high standards.
Position purpose:

• To directly organise, lead and coordinate the front desk and catering teams as well as coordinating and delivering the function of training and development for all Blacktown Leisure Centre Stanhope (BLCS) personnel
• Monitoring of pre-requisite qualifications, ensuring re-qualification is coordinated and delivered and ensuring that all personnel maintain the essential qualifications and Training required for a busy multifunctional facility
• The position will assist the Coordinator Customer Experience in organizing, facilitating and delivering training to Key Venues personnel.

Qualifications and experience
Essential:

• Certificate III in a related field
• Solid experience
• Current driver's licence
• Current Working With Children Check.

Desirable:

• Relevant experience in accordance with requirements outlined in the position description
• Certificate III in Workplace Training and Assessment
• Knowledge of applicable legislation/regulations
• Knowledge of and/or experience of training and development programs
• Excellent organiser
• Logical with excellent ‘attention to detail’
• Cash handling experience and cash management skills
• Proficient use of various computer applications
• Experience working both within a team environment and as a ‘self-starter'
• Demonstrated commitment to customer service
• Availability to work flexible working hours.

Remuneration and benefits
The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,396.13
• 35-hours working week
• Rostered Day Off (RDO) every fortnight
• Employee benefits such as leave entitlements (where applicable), 11% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

This position has been identified as child-related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to
Our commitment to safety
Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.
We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.
Position description
Click to view or download the position description.
APPLY NOW USING OUR FAST, EASY TO USE ONLINE APPLICATION PROCESS: * Have your resume and any other relevant documentation ready to attach.

• Have a personal email address ready to use and complete your application without 'logging-out' of the system.
• Review the questions and decide on your responses before commencing your application.

Best of luck.
Closing Date: Friday 29 March 2024, 11.59 pm
Contact Officer: Kevin Jones on 0407 003 084
INTERNAL REF: BCC820