AddressThe Opportunity
As a Brand & Customer Experience Analyst, you'll play a vital role in supporting HBF's member insight management and understanding across various divisions. You'll be responsible for analyzing and reporting on brand and consumer insights data, providing actionable insights to internal stakeholders, and contributing to the development of HBF's brand and go-to-market strategies.
Position Accountabilities:
• Conducting brand and member data analysis, identifying key trends and insights.
• Managing the implementation of customer tracking programs and refining insights reporting documents.
• Driving member and business value through the development of a data-driven culture.
• Building and managing relationships with third-party research suppliers.
• Assisting with budget management and forecasting activities.
About You
You're a dynamic and analytical individual with a passion for uncovering insights and driving meaningful change. With 3-5 years of experience in analytical and reporting roles, preferably in market or customer research, you possess a keen eye for detail and a knack for transforming data into actionable insights. Your strong communication skills, both written and verbal, allow you to effectively convey complex information to stakeholders at all levels of the organisation. You thrive in a fast-paced environment and excel at managing multiple tasks simultaneously while meeting deadlines. As a team player, you understand the value of collaboration and building effective relationships with key stakeholders. Your commitment to continuous improvement and proactive work ethic makes you a valuable asset to any team. If you're ready to join a dynamic organisation and make a real impact, we encourage you to apply and become a part of our journey at HBF.
Essential Requirements:
• 3-5 years' experience in an analytical/reporting role, preferably in market/customer research.
• Tertiary qualifications in a related discipline (e.g., Market Research, Data Science, Psychology, Marketing, Business).
• Proficiency in spreadsheet, database, data mining, and analytical software/tools.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to meet deadlines.
Desirable Skills:
• Market research or data science/analytics experience.
• Knowledge of the insurance or financial services industry.
• Familiarity with HBF's products and services.
Apply now to join HBF's team as a Brand & Customer Experience Analyst! Take the next step in your career and be part of our mission to deliver exceptional experiences for our members.
How to Apply
To apply, click on the “Apply Now" button to complete your application and send through a copy of your CV.
About HBF
As one of WA’s longest established private health providers, we continue to innovate and challenge the status quo; adopting a strategy that focuses on business growth and sustainability, diversification, national expansion and significant enhancements to how we service our members through technology and relevant related businesses.
As a not-for-profit fund with no shareholders, we are dedicated to doing the right thing for our members. That’s why our iconic brand’s reputation is built on personalised service, community support and a motivation to deliver for our members in the moments that matter.
When you work for HBF, you work for a company with a clear vision and a team of people that are passionate about providing the best service, experience and products for our members across Australia.
So why not come with us and see where a career with HBF can take you?
Our Values
At HBF, we live our values every day. They shape our behaviours and how we relate to each other, our members and our community:
Members are our reason - Members are the reason we exist and are at the heart of everything we do.
We do the right thing - We are open and honest in everything we do. We do what is right, not what is easy and explain why we are doing it.
We are brave - We are brave in the way we will tackle the future. We’re driven by curiosity, and constantly look for better ways to work smarter, faster and more innovatively.
We work as one - We act as one HBF because we’re better together. We work not as individuals but as a team to achieve more.
Employee benefits
Fully Subsided Corporate Gold Health Cover
13 days personal leave per year
Career development opportunities
Access to corporate discounts across a range of retail, restaurants and hotels
Our recruitment and selection process include a variety of assessment methods that may encompass psychometric assessments, reference checks and verification of working rights in Australia. Preferred candidates will be required to return a satisfactory National Police Clearance prior to an offer of employment being extended.
At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.
