AddressPosh Services (Rentokil Initial) has a great opportunity for an enthusiastic Business Administration Support to join our team based in Penrith on a full-time - fixed-term basis.
Ideally suited to someone living in the Penrith area. This role will see you utilize your awesome Customer Service experience to build customer and technician relationships in the Posh Indoor and Outdoor Plants business.
This role has the opportunity to lead into a Full-time role and/or a team leader role in the future.
Core responsibilities in the role include:
- Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer inquiries via phone and email.
- Respond to customers inquiries/complaints on service and where required.
- Ability to work to deadlines, and KPIs and meet targets while working as a team and independently.
- Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion.
- Call customers to validate requirements for inductions and site access.
- Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution.
- Processing and receipting supplier orders.
The ideal candidate will possess:
- Experience in working as Business Support, Administration, or Coordinator.
- Capable of working with multiple web-based databases and email programs. Experience in Microsoft suite is desirable.
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multitasking.
- Proven problem-solving skills.
- Ability to work in a team environment to support colleagues.
- Professional, reliable, and punctual.
- Accurately enter data into systems.
What is on offer:
- Competitive salary.
- A friendly, supportive environment where you can enjoy going to work each day.
- Access to staff benefits and discount programs with major retailers and stores.
- Comprehensive training via the company's in-house programs.
If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY
