Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
As a Business Analyst you will work with product leaders and development teams to build a
deep understanding of customer problems through data driven analysis, translating insights
effectively back to the team, organising work to be done, and contributing towards solutions that
realise customer and business value. You will also contribute towards the development,
implementation of Product Analysis related methodologies, approaches and tools to
continuously improve the best way to do product at Xero.
What you’ll doLeverage networks across Xero to understand how the product fits into Xero's strategy, objectives and futureCollate and analyse customer data to inform product planningLead the translation of customer problem into actionable user stories for the teamWork with Product Management to manage the backlog to ensure it follows the product roadmap and strategyGuide the development and tracking of the product against the product's strategy and the annual and quarterly OKR processFoster collaboration across the product team to ensure an effective launchMonitor the overall commercial & customer results of the product line, working with other product team members to intervene if requiredLead the monitoring and analysis of product performanceProvide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmapContribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at XeroTrain, coach and upskill team members to build product practice across XeroFacilitating sessions and driving recommendationsSuccess looks likeYou’re contributing to the development of OKRsYour work is contributing to team OKRsYou execute work in a timely manner e.g. product analysis, reports, presentationsThe backlog is supported with necessary data and analysisYou deliver quality insights and recommendations to support product decision makingYou develop quality stories and acceptance criteria which enables customer / business valueYou are consistently improving product analysis methodology, tools and team member capabilitiesTeam members are developing in their skills and use of methods and tools You demonstrate and amplify Xero’s ValuesWhat you’ll bring with youCritical capabilitiesPlans, runs, documents and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care aboutDevelops and justifies well thought through MVP/MLP solutions to solve customer problemsDesigns and executes experiments to validate solution options with quantitative and qualitative evidenceArticulates the product’s value and functionality, and identifies the domain it operates inApplies a product vision and strategy in their own decision makingSeeks diverse ideas for improvement from other teams or parts of the businessLeads the development, adoption and continuous improvement of product prioritization approaches, processes, criteria and techniquesCoaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practiceLeads coordination across products to deliver combinations of releases that collectively solve one or more customer problemsIdentifies and estimates market / segment size in terms of potential customersArticulates the product’s success criteria in appropriate forums to support team decision-makingActively participates in discussions on the commercial, customer and productimplications of a team’s workFacilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress withCommunicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product visionActively collaborates with other functions to drive successful collaboration on products and outcomesCoaches others in new analytical approaches to generate insights and improve the effectiveness of product decisionsTeaches others to meaningfully translate information and insights for different stakeholders and audiencesCollaborates across functions to integrate information from a variety of sources and teams and generate meaningful insightsSignificant experience with agile processes in a software development environmentExperience in analyzing complex data, providing insights and recommendationsExperience solving complex problems using critical thinking skillsExperience supporting or developing business analysis related practice collateral and trainingExperience with SaaS product development desired but not a mustUnderstanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to XeroDemonstrated experience as a valued team member working within teams to deliver customer /business outcomesDemonstrated experience effectively leading a body of work, engaging with and communicating outcomes to stakeholdersDemonstrated experience in mentoring, coaching and supporting team members Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
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