AddressJob no: 501312
Work type: full-time permanent
Location: Victoria
Categories: Digital & Technology
We welcome fearless thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms. Maurice Blackburn, experience you can count on.
About the role
Reporting directly to the General Manager of Transformation, this is a newly created role that will see the successful candidate utilise their strong business process re-design experience as part of an organisation-wide transformation of legal service delivery. The team is known for its culture of collaboration, delivery, high performance and fun, uplifting the customer experience throughout legal cases.
The Business Analyst ill play a key role across a range of projects, including an exciting new project: the implementation of a new Case Management System. This new system will transform the way our legal services are delivered, providing a significant uplift to both our client and employee experience. The Business Analyst is a mid-level role, with the person primarily responsible for lean process redesign: analysing, standardising and optimising business processes across our legal and shared services teams for various projects. They will identify inefficiencies and waste, gather requirements, design improved processes, and work within a cross-functional team to bring the new processes to life in new or improved systems.
Additional responsibilities:
- Identify gaps, issues, risks, and opportunities for improvement in business processes
- Ability to lead and influence legal team members and other stakeholders, present ideas effectively, and facilitate discussion and buy-in with multiple inputs
- Post-implementation, measure the efficiency of business processes using key metrics, and propose ongoing improvement
- Provide feedback and coaching to colleagues on business process and business analysis best practice
- Conduct data analysis to identify trends, patterns, and opportunities for optimisation.
- Provide training and support to team members, uplifting Legal Process Engineering capability across the broader team.
The experience we are looking for
- Proven work experience as a Business Process Lead or similar role, ideally in a high volume claims or case management environment.
- Significant experience in process optimisation methodologies, such as Lean Six Sigma (ideally green belt level).
- Proficiency in process modelling best practices, such as Business Process Modelling Notation (BPMN).
- Strong analytical skills with the ability to collect, analyse, and interpret complex data sets.
- Experience with process automation tools and technologies.
- Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organisation.
- Expertise in the development of user stories, test cases, sprint planning, and use of Agile tools such as Jira and Confluence.
Our People Commitment comes with the following benefits:
- Ongoing coaching and career development opportunities
- 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
- End of Year leave, 1 day first year, 4 days after 2 years
- Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
- Discounted gym membership
- A hybrid flex working model
- Salary Continuance & Life Insurance
- 17.5% Annual Leave Loading
... just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we're happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
Advertised: 05 Apr 2024 AUS Eastern Daylight Time
Applications close:
