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ConnectEast is the owner and operator of EastLink, Melbourne’s second fully electronic tollway. Since opening in June 2008, EastLink has established a reputation as one of Melbourne’s busiest and safest motorways. ConnectEast participates in an annual international sustainability assessment (GRESB) and in 2023 ranked number #1 motorway for the second consecutive year, for operations and maintenance | motorways, in the Asia-Pacific region.
About the role:
EastLink is looking for a keen Business Analyst to join our Applications team within our Information Technology department. Reporting into the Applications Manager this permanent full-time position will provide an excellent opportunity for the incumbent to develop their career as existing knowledge and administration skills are applied in the fast-paced but flexible environment.
The primary purpose of the Business Analyst role is to be the functional expert in several business areas that support the EastLink’s tolling system and be the point of contact between the business and external parties in relation to the delivery of solution. The successful candidate will need to
- Understand the structure, policies, and operations of EastLink,
- Be competent in analysing and troubleshooting issues with EastLink’s tolling system,
- Recommend solutions that enable EastLink to achieve its goals,
- Work to implement those solutions.
Within this role you will (but not limited to)
- Be responsible for the development of functional change within the tolling system,
- Based on specification documents, prepare test plans and cases for each change,
- Test new versions of tolling system components through the test, acceptance, and release processes,
- Monitor the problem and incident ticket queue and respond promptly to issues raised in the tolling system,
- Assist the Application Manager in preparing activity plans and schedules for tolling system changes,
- Be an active participant in scoping studies and workshops, cost estimation, and business case development,
- Act as technical liaison between the business and the system delivery team to identify and elaborate on all processes such that all requirements are accurately defined.
About you:
To be successful in this role you will have the confidence to make decisions in a timely manner and be able to justify the reasons to senior management. You will use your knowledge of prior situations to make educated judgement calls in relation to specific incidents and have thirst for learning and knowledge.
You will also have:
- A degree in Information Technology or Software Engineering or comparable industry relevant experience.
- A proven track record as an analyst, demonstrating significant experience in analysis, problem solving and solution recommendation.
- Experience in a fast paced, flexible environment.
- Experience in dealing with high volume transaction rate, small value transaction systems in a customer service environment.
- Previous administrative experience.
- Experience using computers and other technologies.
What we can offer you:
- A nurturing environment allowing employees to grow and develop within an inclusive environment.
- Hybrid working arrangements (subject to meeting Working from Home Policy criteria).
- Free counselling services through the Employee Assistance Program.
- Micro market and café, including free coffee and fruit.
- Access to ConnectEast’s Wellbeing program, including morning teas, onsite massages, and fitness program.
Appointment to this position is subject to a National Police Clearance and your eligibility to work in Australia.
If this role sounds of interest to you, please refer to the Employee Information Kit at www.eastlink.com.au for more information.
Applications must include a cover letter and current resume and must be submitted prior to Close of Business on Friday 7th June 2024
ConnectEast values and embraces diversity and inclusion within our employee group. We are One Team working seamlessly together. Safety is at the forefront of our decision making. We are Accountable for our actions and deliver on our commitments. We respect one another and We Care for every one of our employees, colleagues, customers and the environment.
