Business Development Manager

Location: Queens Road, Melbourne

Reporting: Vice President - Global Sales 

ABOUT ACQUIRE BPO

Acquire BPO is an award-winning global outsourcer, providing a range of contact center and back-office services from offshore, nearshore, and onshore locations to clients globally from our Australian, Dominican Republic, Philippines and United States locations. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE

As a Business Development Manager, your role is to establish and nurture industry relationships while proactively identifying opportunities to welcome new clients into the Acquire family. This position involves defining long-term strategic goals for the organization, cultivating essential customer relationships, spotting business prospects, negotiating and finalizing business agreements, and maintaining a comprehensive understanding of current market conditions. Collaboration with internal teams, such as marketing and other departments, is essential to enhance sales opportunities and optimize revenue generation. Customer satisfaction is of utmost importance, and our sales teams are expected to ensure that our clients not only experience happiness but also share positive feedback about their interactions with Acquire.

KEY AREAS OF RESPONSIBILITY

• Achieve or exceed assigned sales targets by effectively identifying and pursuing sales opportunities.
• Strategically identify, research, and pursue new business opportunities, partnerships, and markets to develop a robust pipeline of leads and prospects. 
• Proactively follow up with leads, clients, and stakeholders to ensure their needs are promptly addressed.
• Manage your sales pipeline to generate successful business outcomes.
• Accurately forecast sales and track performance against target.
• Develop an in-depth understanding of Acquire BPO’s service offerings and competitive advantages to effectively convey them to clients.
• Create and deliver compelling sales presentations and proposal to prospective clients, emphasizing the value and benefits of Acquire BPO’s services. 
• Negotiate and finalize contracts, pricing, and terms with clients to secure profitable agreements while ensuring compliance with company policies.
• Promote and exemplify Acquire’s value’s internally and externally
• Champion Acquire’s value proposition through proposals and presentations
• Cultivate and maintain strong, long lasting multidisciplinary customer relationships.
• Stay current with recent market and industry trends, competitors, and leading customer strategies.
• Collect and communicate customer feedback, insights and concerns to internal teams.
• Participate in ongoing training and professional development programs to enhance sales skills and product knowledge.
• Collaborate with sales, marketing, legal and client services to align go-to-market activities with sales priorities.
• Utilise and keep up to date all systems provided by the company that are relevant to your position. As an example salesforce is expected to be 100% accurately at all times. 

SKILLS, EXPERIENCE & REQUIREMENTS

• Ability to hit the ground running.
• 3+ years key sales experience (Call Centre/BPO experience an advantage).
• A strong understanding of core call centre/BPO, outsourcing a strong advantage naturally confident networker and relationship builder.
• Accomplished in strategic selling (Miller Heiman, TAS etc).
• Proficient in CRM systems (Salesforce) or other sales management tools.

WHAT WE VALUE

We’re proud of our diverse global team, all working together and adhering to these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere. 
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organisations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

This is genuinely an excellent opportunity for Business Development Manager AU, who would like to be part of a scaling business, offering the opportunity to really make your mark. 

At Acquire, come for a career & stay for the fun!