Business Improvement Manager

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity:
We have a rare opportunity to join the Business Improvement Team who are responsible for accelerating AIAFS’ transformation and achievement of critical important metrics (e.g. NPS, conversion, productivity) through exceptional analysis of business problems (or opportunities!), requirements gathering and solution design.
To do this successfully you will:

• Problem definition and validation
• Requirement gathering to build a healthy backlog for critical projects
• Solution design in consultation with technical teams (e.g. developers)
• Analysis to support business case development and prioritisation of initiatives and features
• Customer journey mapping

Successful applications will demonstrate:

• Proven experience in business analysis, Business Improvement, process improvement, project management or similar roles
• Proven history of successfully delivering projects that improve the customer experience and / or deliver measurable financial benefit
• Proven history developing high quality project documentation and business analysis materials
• Proven history delivering technology changes using a structured technology change process
• Certification in structured project management methodology (e.g. PMP, PRINCE2, Agile)

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link.