Business Sales Consultant & Account Administration

Business Sales Consultant & Account Administration
Kleenheat | Murdoch, WA
Closing date: 06/03/2024
JOB REF: KH580696

• Perfect opportunity for a driven individual who is passionate about delivering outstanding account management & customer solutions
• Manage a portfolio of our business customers to achieve retention sales targets
• Contribute to our high performing culture and make an impact to our growing business
• Permanent, full-time opportunity based in Murdoch / Flexible working arrangements available

Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 68 years.
We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service.
We pride ourselves on our values of safety, accountability, integrity, collaboration and customer focus – with an understanding that our success is underpinned by our people.
About the role
We’re on the lookout for a highly motivated Business Sales Consultant - Retention to join our Natural Gas and Electricity (NG&E) Sales Team. You will contribute to the Kleenheat business objectives by managing a portfolio of business customers to achieve retention sales targets, and grow the business.
The role is currently based in our Murdoch office, with on-site parking or walking distance to the train station, performed Monday to Friday on a permanent full-time basis. We will also provide you with all the necessary training and flexibility to fit in with work life balance – “letting your life flow”.
Have you heard the exciting news? Our Murdoch office will be relocating to Perth CBD in late 2025. You will have easy access to public transport, various dining, and retail options.
In this varied and interesting role, you will:

• Managing a portfolio of natural gas and electricity customers, throughout the lifecycle of their energy contract
• Negotiating commercial contract terms and price to achieve a desirable sales outcome
• Identify cross-sell and B2B acquisition opportunities to support new business growth
• Displaying commercial acumen through strategic planning of the assigned business customer portfolio, identifying risk and opportunities and keeping abreast of industry and market conditions, to achieve Kleenheat objectives
• Developing a working understanding of pricing principles that impact the profitability of offers
• Accurately prepare and present contract documents and client proposals
• Ensure all communication with customers is managed effectively and recorded in centralised customer data repository

To excel in this role, you have:

• Excellent articulation and communication skills.
• Willingness to learn, flexibility and the ability to be an outstanding team member.
• Ability to show enthusiasm, passion and a desire to achieve goals with a customer centric focus.
• Previous experience in a sales, service or customer operations, particularly in a B2B sales environment.
• Demonstrated experience using a structured sales process to managing negotiations and contract renewals to achieve sales targets in an intensely competitive environment.
• Relevant industry experience – preferably within the energy industry (or related utilities/telco/insurance industries who have similar market dynamics, regulatory focus and or competitiveness) and demonstrable experience in acquiring technical knowledge or new industries.

We value our employees
At Kleenheat, we have a range of benefits to keep life flowing inside and outside of the workplace.

• Flexible work options for most roles including start/finish times or working a combination of days from the office and from home
• Kleenheat’s employee discount off your residential LPG or natural gas account
• Competitive remuneration including allocation of Wesfarmers shares and participation in our annual incentive plan
• Time for family with parental leave payment up to 18 weeks
• Ongoing professional learning and development opportunities across our diverse businesses and the Wesfarmers Group to help you progress your career
• Access to a range of health and wellbeing initiatives including private health insurance discounts, our employee assistance program, annual flu vaccinations, support resources and our safety-first culture
• Salary sacrifice opportunities, including novated lease vehicle packaging
• Access to benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target, Officeworks, Clear Skincare Clinics and Wesfarmers sponsored arts events

We welcome people with different skills, and life experiences and encourage individuals from diverse backgrounds to apply.
We pride ourselves on developing and supporting people and recognise the importance of flexibility. When you apply, please let us know if you are seeking a flexible employment.
We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. Fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.
WesCEF operates across multiple locations, with our two major hubs being in Kwinana and Murdoch. We’re excited to share that our Murdoch office will be relocating to Perth CBD in late 2025.
Applications close: 5pm AWST, Wednesday 06 March 2024.
Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.
We reserve the right to commence the recruitment process prior to the closing date. Therefore, It is recommended to apply as soon as possible.