Address
Form of workJob no: 548096
Work type: Full Time
Location: Homebush West
Categories: AUS Franchisor Office
As Australia’s largest lifestyle retailer, Harvey Norman delivers an unparalleled offering to Australian consumers with an extensive product range, cutting-edge technology and market leadership in great products.
Located in Homebush West, the Franchisor Office is seeking a highly motivated individual to join our team as a Business Support Coordinator.
This role sits within the Business Transition team with a core focus to deliver learning documentation and communications, supporting innovative change solutions for core systems & processes and supporting the implementation of crucial projects.
The opportunity
Reporting to the Business Transition Manager, you will support in the delivery of all things related to business change and communications to our office and field people across Australia, New Zealand, and Ireland. In this role you will:
Document and communicate changes to the Point of Sale (POS) system
Provide support and communications for the Learning Management System (LMS) and Intranet
Develop learning and communication materials for key business processes
Assist with the understanding and planning associated with business change initiatives
Understand and support business change initiatives from a user-based point of view
Determine appropriate training methods and recommend the design and delivery of User Guides, Quick Reference Guides (QRGs) and Communications
Build effective working relationships with key personnel and project representatives
Support in other ad-hoc administration duties within the Business Transition team
About you
You will have at least 2 years of experience in retail or retail support with an understanding of processes and systems. You will also have a passion and drive for excellence and able demonstrate:
Excellent written and verbal communication skills
Exceptional interpersonal skills and ability to work effectively in a team
Effective planning and time management
Problem solving and decision-making skills
Ability to work in a collaborative team environment
Experience with the Harvey Norman POS and an understanding of a Retail Franchise or Franchisor model is desirable though not essential
What's in it for you
A career with us can provide you with:
Experience working within a diverse, unique and successful Company that is constantly evolving and innovating
A friendly, supportive, and flexible work environment that fosters growth and development
Homebush West location with free on-site parking or an easy 10-minute walk from Flemington train station
Great discounts on retail products
Competitive salary + opportunities for salary packaging & novated leasing
Discounts on products, services, and events with partners
Paid parental leave for eligible employees
This role is an essential part of the Business Transition team, to be successful you will have a strong work ethic, and flexibility with a "can do" attitude. If this sounds like you then, !
The health, safety and wellbeing of our people and the communities we serve is our focus. In light of the risk posed by COVID-19, to enter the Workplace, employees and all others are required to be fully vaccinated against COVID-19 (or have a valid exemption under our COVID-19 Vaccination Policy or relevant State/Territory laws). Successful applicants will be required to comply with this Policy which includes providing evidence confirming they are fully vaccinated as a condition of their employment.
Please note that only people with the right to work in Australia should apply for this position.
Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we’ll be in touch.
Advertised: 16 Nov 2022 AUS Eastern Daylight Time
