Care Manager

Care Manager/ Service Manager | Full time role | Bundoora Location 

You are joining an awesome team! 

Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven by compassion, collaboration, and excellence.
 
More about the job :
Are you a compassionate leader looking to make a profound impact in people's lives?

Join our team at Help at Hand Support as a Care Manager and be the guiding light for those in need of support and assistance.

As a Care Manager, you will be the cornerstone of our mission to provide exceptional care and support to our clients. 

You will oversee a team of dedicated caregivers, ensuring that each individual receives personalized care tailored to their unique needs and preferences.

Your Responsibilities:
 

• Team Leadership:
  • Inspire and empower our caregiving team to deliver exceptional, compassionate care that goes above and beyond expectations.
  • Oversee the management of HAHS support services to ensure we are providing high-quality services are compliant with NDIS practice standards.
  • Promote HAHS's support services and support management with the implementation of strategic business planning.
  • Conduct performance reviews for staff reporting for direct reports.
  • Participate in staff meetings, supervision and training sessions as required.
• Care Coordination:
  • Oversee HAHS support services to ensure services are delivered in accordance with the participants care plan and within participants allocated budget.
  • Collaborate with clients, their families, and healthcare professionals to create and manage tailored care plans, ensuring seamless continuity of care.
  • Manage and oversee the intake process of new participants.
  • Provide direction and guidance to SIL Leads around service matters including complex issues, risk management and incident response.
  • Review and ensure individualised care plans are developed and implemented according to participants needs.
• Client Engagement:
  • Develop and maintain strong relationships with participants, their families and the participants care team to promote positive outcomes.
  • Meet with current and potential participants, their families and the participants care team regarding support services.
  • Promote and manage vacancies within our SIL properties.
• Quality Assurance:
  • Continuously assess and enhance the quality of care provided, implementing necessary improvements to elevate the overall client experience.
  • Develop and implement processes and procedures which enhance the quality of services being provided.
  • Oversee the management of any reported incidents and Workplace Health and Safety issues.
  • Ensure participant documentation is regularly reviewed and meets compliance requirements.
• Community Engagement: Cultivate positive relationships within the community, actively advocating for our services and the well-being of those we serve.

 
More about You:
We're seeking a dynamic and compassionate leader with a proven track record of success in NDIS management, or healthcare leadership roles.
 
The ideal candidate will possess: 

• Strong leadership and mentoring skills
• Relevant qualifications
• Previous experience in a comparable role within the Disability sector
• A background in NDIS, nursing, healthcare, social work, or a related field, with demonstrated leadership experience.
• Knowledge of NDIS funding models, compliance, and legislative requirements.
• Exceptional communication, interpersonal, and problem-solving skills.
• A passion for holistic wellness and a commitment to person-centred care.
• The ability to inspire and motivate others, fostering a culture of collaboration, innovation, and continuous learning.
• Experience coordinating and maintaining support services for NDIS participants
• A high level of computer skills including Microsoft Office Packages
• Initiative, strong attention to detail and problem-solving skills
• Strong work ethic
• NDIS Worker Screening Check
• Working with Children Check
• Driver’s license

  
Why Join Us: 

• A workplace culture that recognises and appreciates the value of the work you do.
• The opportunity to work for a Family owned Business .
• A welcome, supportive, and fun working environment.
• Opportunities for professional growth and development.

 
Working for us will put you in a strong position with your career, with opportunities for growth and development. If the answer to all the above is ‘yes’ then apply or send your resume to *******@helpathandsupport.com.au