AddressWe are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally. We are seeking a Claims Assessor to join our team. The role will be a fixed term contract position until November 2025 reporting directly to our Claims Assessment Manager.
Your Tasks
As a Claims Assessor, you will be responsible for ensuring that all claims are promptly assessed in line with the terms and conditions of the relevant insurance contract.
- Managing Group and Retail claims portfolios (Income Protection, Total and Permanent Disablement, Trauma, Terminal Illness and Death) in line with the AFSL on Claims Handling Services, the Service Level Agreement, LICOP, policy terms and conditions and company's claims philosophy procedures
- Responding to requests for reviews from the insured and their representatives or Superannuation Fund Trustees and their administrators on claim decisions
- Participating in internal claims forums to discuss complex cases
Your Profile
- Advanced level excel skills
- Minimum 3 years of technical knowledge of both Direct and Group insurance
- ANZIIF / ALUCA qualifications are desirable
- Experience in the application of legislation and regulatory requirements (e.g. Insurance Contracts Act, LICOP, RG271)
- Clear and effective communication, both written and verbal
- Strong analytical and problem solving skills with sound judgement with a non-bias view
- Professional integrity and confidentiality
- Ability to listen and demonstrate empathy
- Ability to work with minimal supervision and as part of a team
- Excellent organisation, attention to detail and ability to prioritise effectively and meet deadlines
What We Offer
Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual esteem and a readiness to help.
Benefits: Structured onboarding, flexible working hours, benefits superior to those of the collective agreement as well as modern offers for personal development, health management and work-life balance are just some of our benefits.
Prospects: You contribute your specialist and methodological expertise and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them!
If you too would like to work differently with certainty, apply simply and securely by clicking on this button.
You can find out more about our working environment, your entry options and development opportunities at www.hannover-re.com/career.
