Client Service Officer role - Contract mid March 2024 - 30 August 2024.
Position: Client Service OfficerDuration: Contract mid-March 2024 - 30 August 2024
Salary: $39.56 per hour plus superannuation
Hours: Full-Time, Monday - Friday
Location: Albury, NSW
Primary Purpose of the Position
Are you passionate about making a meaningful impact in your community? We are seeking a Client Service Officer to play a pivotal role in supporting individuals and families to find suitable housing solutions.
Key Accountabilities and Responsibilities
- Directly engage with clients and their advocates to provide tailored advice and assistance on housing options, ensuring alignment with relevant legislation and policies.
- Collaborate with internal specialists and external service providers to make effective referrals, meeting the additional support needs of clients and enhancing their overall experience.
- Proactively manage tenancies, support clients in maintaining successful tenancies, and facilitate tenancy and community participation initiatives to foster harmonious neighborhoods and stronger communities.
- Demonstrated experience in assessing client needs and providing advice on housing options while adhering to legislative and policy frameworks.
- Strong ability to maintain accurate and confidential client information, ensuring integrity and compliance with data protection regulations.
- Proven track record in monitoring property conditions and facilitating maintenance, aligning interventions with client needs and regulatory standards.
- Exceptional communication and interpersonal skills, enabling effective collaboration with diverse stakeholders, both internal and external.
- Ability to navigate complex situations and diverse client needs with empathy, resourcefulness, and a commitment to delivering high-quality service.
- Previous experience working within the government or public services sector is advantageous.
- Must have class C driver's licence.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Right to Work in Australia
- Reference checks
By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job #531466 – Client Service Officer. Your details may be provided to the Client to progress your application.
Apply Now!
Job Code: 531466
Recruitment – Albury, NSW
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