Clinic Receptionist

ABOUT YOU

You need to love customer service and be excellent at communications and problem solving. Importantly, you need to have great attention to details, be honest, proactive and willing to learn.

You don’t need to be an expert in Microsoft Word and Excel as well as software but if you’re fairly good at those, it would be an advantage. If you have experience working in allied health practices, it’s a bonus.

Our Front Desk team often swap shifts, you will enjoy that flexibility with this role; however, in exchange, it’s also very important that you’re flexible with swapping shifts or covering more shifts when someone isn’t available.

We’re looking for someone who can work at least the following shifts:

- Tuesdays : 1pm - 6:30pm

- Thursdays: 1pm - 7:15pm

If this sounds like you, and you can be reliably available for those hours, we want to hear from you!

YOU WILL RECEIVE

With this position, we offer wages based on Health Professionals & Support Services Award plus performance reward. You will also enjoy free chiropractic care as well as staff discounts for remedial massage and health products. We have team buildings twice a year and morning teas quarterly.

We'd like to create a workplace where our team members can work, learn and thrive. Therefore, we're open to new ideas, and do our best to create opportunities for you to work on what you love.

ABOUT US

We’re a chiropractic clinic with over 40 years of history. Our team comprises 2 chiropractors, a clinic manager and 3 receptionists. We value teamwork and open communications. As we understand that only when you enjoy your job, can you do your work well, we create a very welcoming and friendly working environment.

ABOUT THE ROLE

• Welcome patients arriving at the clinic.
• Record patients’ information according to the clinic’s procedures.
• Educate patients about different chiropractic procedures and apparatus when necessary.
• Appointment setting in person, on telephone or by email.
• Coordinate chiropractors’ schedules with patients’ appointments.
• Document and confirm insurance information from patients where necessary.
• Prepare patient files and enter reception notes into system.
• Run and maintain chiropractic office equipment.
• Support for insurance claims (DVA, Medicare, WorkCover)
• Provide assistance as needed to chiropractors during patients’ examination and evaluation.
• Guarantee proper filing and record handling procedures.
• Make sure safe storage of equipment and supplies.
• Handle patient data entry procedures according to the centre’s protocol.
• Handle patients’ accounts and financial information professionally.
• Send reminder texts and birthday texts to patients.
• Manage front desk collection obligations.
• Act as a middleman between chiropractor and patients by communicating information properly.
• Have a flexible growth mindset that we are always improving and looking to grow the business.
• Maintain a clean and pleasant environment for patients; this includes daily vacuuming, empty bins, water plants, cleaning, etc.
• Support marketing campaigns to help with patient retention and acquisition.
• Report to Office Manager for scheduling and internal issues.

To apply, please send your CV to Jane Duong at ***************@gmail.com.

Job Type: Casual

Salary: $32.40 per hour

Expected hours: 10 – 13 per week

Benefits:

• Employee discount
• Employee mentoring program

Schedule:

• Afternoon shift

Supplemental pay types:

• Annual bonus
• Performance bonus

Ability to commute/relocate:

• Moorooka, QLD 4105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 20/04/2024
Expected Start Date: 16/04/2024