Collection Officer - Complex Collections

Our client AGL are seeking Collections Consultants to join them on a contract basis. These roles will be for 12 months contract based in Melbourne CBD in a hybrid working environment. The incumbent will display behaviours which reflect and actively demonstrate alignment to the AGL Values of: Bring on tomorrow, Can do Will do, Be Safe and Be Supportive.

The key purpose of this role is to collect debt in arrears and fulfil our service promise to customers through consistent & highly engaged servicing during the collection activities while protecting commercial interests. Through the performance of this role, the Business Collections Consultant will support positive commercial outcomes balanced with appropriate customer experience

Your responsibilities include:
 

• Ownership and accountability of the debt position of the customers within debt portfolio managing complex cases from inception to resolution where necessary
• Strong commercial decision making around risk -vs- revenue/retention
• Sound commercial risk analysis of debt portfolios
• Completing complex reconciliations across customers and entities including 'many to 1' set ups
• Optimisation of processes that inhibit maximum cash collections, including upstream processes belonging to functional owners outside immediate team
• Pro-active engagement of Key Stakeholders to maximise returns
• Exceptional Customer Service (Internal and External) with Financial objectives in mind
• Initial and proactive management of complex cash lock up disputes
• Investigation skills relating to customer changes and ability to manage end-to-end
• Work with key areas of the business to ensure resolutions to disputes are fully delivered

You will have:

• Proven experience in a similar role within a large business and corporate environment
• Proven assertiveness, conflict resolution and negotiation skills
• Proven interpersonal skills with high quality written and verbal communication skills
• Strong Risk Analysis skills leading to sound decision making
• Ability to utilize systems and software (SAP, Excel, Power BI) to perform investigations, reconciliation and analysis/reporting to support collections goals
• Self-managing, pro-active, good time management skills with a relentless desire to investigate and resolve root causes
• Strong presentation skills with clear concise communication
• SAP experience preferred
• Exposure managing Unknown Customers to avoid Revenue Leakage preferred

To submit your CV please click APPLY NOW and follow the prompts.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion