AddressBINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in New South Wales, Victoria, and Queensland.
BINGO is at an exciting chapter of its growth journey. Together, we are going to drive change, get inventive and shape the future of our industry. We are going to make Australia waste free, for all of us.
The Opportunity:
The Collections Officer is responsible for managing the debt recovery performance of a dedicated portfolio of clients and providing financial, administrative and reporting services to ensure efficient operation of the accounts receivable function within the Finance Division.
Your tasks and responsibilities:
- Effectively manage a portfolio of clients to ensure debts are minimised and payment terms are adhered to
- Recovery management of delinquent accounts
- Process credit card payments
- Build and maintain strong internal & external relationships
- Provide consistently high levels of customer service to Bingo clients and stakeholders
- Reconcile remittance advices and allocate funds paid (Daily)
- Prepare portfolio data and maintain up to date records of managed clients (Daily)
- Ensure escalation procedure is followed to manage risk and recover delinquent debt
- Investigate and resolve account/invoice related disputes in a timely manner
- Maintain or exceed KPIs against productivity, performance across debt portfolio
- Update client information in finance system to maintain accurate records
- Compile and submit weekly / monthly / adhoc reports based on debtor portfolio being managed
- Create or assist in the compilation of financial / debtor / risk reports as requested
- Provide coverage or assistance across divisions debt portfolios as necessary
- Provide clients with documents as requested to facilitate payment of account (eg: Account Statements, Invoice Copies, Delivery Dockets etc)
- Collaborate with internal departments to support efficient turnaround of payment delays
- Process approved credits against invoices or account
- Submit payment schedules pursuant to the Security of Payment Act (SoPA)
- Review accuracy of client information to minimise capital risk exposure (eg; ABN, Credit Reports, ASIC Records etc)
- Ensure that all debt recovery activity is compliant with relevant legislation
- Any other duty as reasonably directed
- SEQ (Safety, Environment and Quality) responsibilities as specified in MAN002 SEQ Management Plan Carry out all duties in line with Bingo's policies, procedures and processes as amended
Your skills and experience:
- Relevant accounting qualifications and/or equivalent experience
- Previous roles in a similar position with proven ability to deliver results
- Working knowledge of capital risk management and debt recovery legislation
- Strong excel, report writing and technical skills (a must)
- Professional written and verbal communication skills (a must)
- Working knowledge of office software packages (MS Office)
- Excellent customer service and dispute management skills
- Minimum 3 years receivables and collections experience
- Large corporate or listed company background
- Fast paced and high volume environment
- Construction or Property industry background (ideal)
- Experience / exposure to commercial contracts administration
- Sound knowledge of debt recovery legislation and processes
- MYOB and/or Microsoft experience
What we offer you as a GOgetter:
- Immediate start
- 6 Month FTC
- Workplace flexibility (work from home and office)
- Employee benefits including incentive bonuses, recognition programs, private health care discounts, novated leasing and much more!
- Training and career progression opportunities within the BINGO team
- Be part of a strong safety culture
- Physical, social, and psychological well-being support through our Employee Assistance Provider to you and your family, free and 24/7!
At BINGO we are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation, and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
Think you have what it takes? Apply now. We look forward to hearing from you!
