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Form of workMarket leading financial services company is searching for a collections expert who has a passion for helping customers and delivering exceptional customer service. This is an outstanding opportunity to join a professional and friendly team where you can be recognized as an expert in your field. This organization is a major player within the asset finance sector and is well known for their competitive products and uncompromised service to clients! Based in Macquarie Park, there is ample parking for staff, they are located close to public transport and their approachable & friendly management provide endless training & development for staff.
This major Australian finance company has seen exceptional growth over the past 5 years and have expanded to include over 30 brands. Providing asset finance solutions to the consumer markets is what they do best and their reputation has gone from strength to strength.
This organization provide their staff with plenty of work from home flexibility, supportive & knowledgeable management, state of the art offices, innovative system solutions and ongoing career opportunities.
The Job…..
Reporting through to the Collections Manager, you will be responsible for the following duties:
- Collection of overdue asset finance accounts which are up to 90 days in arears.
- Supporting clients through the recovery process and working with them in a collaborative manner to work out best outcome for both the lender and the customer.
- Receive inbound calls regarding overdue account queries.
- Communicating with internal and external parties as appropriate to solve customer queries.
- Assessing clients for financial assistance and working closely with the hardship team as required.
- Helping customers understand their financial commitments to prevent future arrears.
- Working to achievable team KPI’s and targets.
You….
To be successful in this role, you must have experience in the following areas:
- Minimum 12 months experience working within collections
- Experience working in the asset finance industry is advantageous
- Exceptional relationship building skills with a compassionate yet results focused nature.
- Ability to build relationships with a customer centric and soft approach to collections.
- Comfortable working in a fast paced, considerate and professional environment.
How to apply…..
Don’t miss this chance to work for a company that really looks after its people! To apply send your application through to ********@sbrecruitment.com or call Sarah Bolster on 02 9002 5*** for a confidential conversation.
