AddressBrandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
We are looking for a talented Account Manager to join our fast-growing Brandwatch Sales organisation. Reporting into the APAC Sales Manager in Melbourne, you’ll be responsible for managing a portfolio of Brandwatch’s top tier clients in the APAC region. The ideal candidate will have a strong track record of managing existing customers in a fast-paced SaaS environment with a skill-set including but not limited to renewal negotiation, up-selling and especially cross-selling, with a strong emphasis on forging long-term relationships. You will drive the growth of the accounts by challenging the way our customers do their business and promote how Brandwatch's service fits into that new way of operating. You would be a great fit if you are comfortable in standing your ground and challenging the status quo of your customer in negotiation situations along with a sound business acumen.
- Drive the growth of and build a long-term relationship with our existing customer accounts in the APAC region
- Advise existing clients on best practices that will drive ROI
- Maintain constant contact from the initial on-boarding process through negotiation of renewal
- Challenge the status quo on our current customers while also taking ownership of contract renewals
- Collaborate with the Customer Success team to retain your own portfolio of clients
- Identify renewal risk and collaborate with internal teams to clear/alleviate blockers and ensure a successful renewal
- Be the primary point of contact for the customer for all commercial and contractual matters
- Partner with internal Brandwatch stakeholders to align account activities with the customer’s business case and strategy
- Possess excellent product knowledge of all Brandwatch products and lead product demonstrations tailored to client’s needs.
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
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Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact **********@cision.com
