Complex Front Office Manager

Our Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500+ properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 30+ hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

 Our Brand

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Brisbane and enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

 Rise with Westin Brisbane

The Westin Brisbane is a luxury inner city retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city centre location.   You are an influencer of great guest experiences and passionate about your own development and the development of those around you. 

You will be:

• Manage all aspects of the Front Office department, tending to the guests and exceeding their expectations 
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Plan and execute team building activities so associates feel valued for their contributions
• Be a dynamic and thoughtful leader by empowering and supporting your team
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals
• Drive loyalty through our loyalty programs and guest experiences

Qualifications & experience:

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

The Westin Brisbane is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!