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Form of workJoin our dynamic team as a Customer Experience Specialist, where you will play a key role in elevating our customer service and Sales Support functions. Your responsibilities will encompass:
- Expertly handling customer enquiries via phone and email with a seasoned and empathetic approach.
- Providing comprehensive assistance to customers, ranging from product information to order placement and post-Sales Support.
- Collaborating closely with the sales team, offering strategic support at various stages of the sales process.
- Resolving complex customer issues to ensure an unparalleled and positive Customer Experience.
- Meticulously managing and updating customer accounts and records to uphold accuracy and efficiency.
Qualifications.
- Demonstrated expertise in communication and a proven track record of delivering exceptional customer service.
- Extensive experience in a team-oriented office environment, showcasing adaptability and leadership skills.
- Innate eagerness to contribute your wealth of knowledge and expertise to foster a positive and supportive company culture.
Requirements.
- Previous experience, preferred but not mandatory, demonstrating your familiarity with customer-centric operations.
- Quality computer skills, coupled with a proactive attitude towards learning new software to enhance operational efficiency.
Benefits.
- Tailored training programs.
- Competitive salary commensurate with your experience and expertise.
- Opportunities for continued career advancement within our organisation.
- A supportive team environment that encourages and nurtures your professional growth.
