Customer Marketing Manager

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.

About the role 

The Customer Marketing Manager reports to the Senior Customer Marketing Manager. The role is a dynamic and exciting role that owns, designs and drives the marketing strategy and engagement program for the current set of priorities be that OKRs or other key ANZ Priorities.

Whilst this role will be a point person for key stakeholders they will not always be the person planning or executing for those stakeholders. This role will own key pieces related to ANZ OKRs and priorities but will not be linked solely to one customer segment and hence remains flexible.

This role has a deep understanding of our customers needs and its primary focus is to develop an integrated marketing approach for key OKRs and business priorities in the ANZ region to help customers them through their career or hiring journey with the aim to strengthen overall customer engagement and deliver on SEEK’s brand vision across the marketplace. 
The Team

The Customer Marketing team is responsible for the Customer Marketing & commercial engagement strategy across the SEEK ANZ business and has 10 team members.  Some Customer Marketing Managers may have 1 direct report

Skills and experience 

• Minimum of 5 years Consumer marketing experience and marketing qualification
• Strong demonstrated customer management experience with the ability to produce solid segment  plans
• Comprehensive & advanced understanding of all marketing channels and segments within Marketing and is known as a subject matter expert in their area of expertise
• Strong ability to visualise, articulate, conceptualise and solve both complex and uncomplicated problems by drawing insights from available information.
• Previous experience leading people and a team.
• Have strong project management capability, with an ability to juggle multiple tasks and priorities and keep everything moving in the right direction, and pivot when required (being mindful of flow-on impacts)
• Proven creative, strategic and critical thinking skills and execution of tasks in line with strategy, whilst contributing to strategic planning.
• Collaborative with excellent interpersonal and communication skills, and experience effectively managing and influencing a wide variety of stakeholders, including senior, cross-department and external stakeholders.
• Excellent influencing and relationship management skills across varying levels of the organisation including senior stakeholders and leadership teams.
• Creativity and ‘hustle’ (challenge the norm to get things done quickly)
• Outcome-focused, with an eye for detail whilst demonstrating pride in the work you are doing.
• Strong proven ability and willingness to both think strategically and get stuck into execution
• Experience managing budgets
• Excellent organisation skills and the ability to develop and adhere to a plan while managing competing priorities.
• Excellent commercial acumen, with an ability to develop strategies that are commercial minded, and to analyse and review data on cost and return on investment.
• Excellent stakeholder engagement skills, with proven ability to manage multiple senior stakeholders with competing priorities both internal and external, such as agencies.

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more

Fixed Term Perks
At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• SEEK are committed to operating sustainably, a certified carbon neutral business operation, with the target of 100% renewable energy by 2025, and net zero by 2030
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
• Professional development sessions with industry leading guest speakers
• Frequent events including sports days, annual Christmas party, hackathon, and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.