Customer Relationship Manager

Now Hiring: Client Relationships Manager — Aged Care Specialists

Aged Care Placement Services was established in 2012 to alleviate the challenges and uncertainties associated with navigating the aged care sector. Our mission is to assist elderly Australians in finding tailored care solutions that align with their unique needs by connecting them with top-tier providers, services, and residential options.

We specialise in the aged care field, focusing on supporting vulnerable seniors who require comprehensive assistance in accessing care, allied health services, housing, and other essential resources to enable them to age safely at home with dignity and respect. Many of our clients lack support from caregivers or family members, face language or literacy barriers, struggle to comprehend information, and encounter challenges in decision-making.

Our goal is to empower Australia's ageing population by raising awareness of their rights and available choices in care, housing and services, enabling them to make well-informed decisions as they navigate this new phase of their lives.

About You

We seek an exceptional individual to establish strong relationships with clients, helping them implement personalised care and services. Your role will involve diverse tasks, including aiding homeless or at-risk seniors, arranging home care services, and exploring housing options for retirement or residential aged care. Each client is unique, and we take pride in delivering outstanding customer service while tailoring care and services to meet their specific needs.

Join our compassionate team and play a pivotal role in enriching the lives of seniors. Our growing organisation is dedicated to guiding seniors through the complexities of aged care, ensuring they live with dignity and joy. We're seeking a Client Relationships Manager who is as passionate about making a difference as we are.

This role entails close collaboration with the Managing Director and Operations Manager. 

Key Responsibilities:

• Supporting clients in achieving wellness and autonomy.
• Assisting clients in their own homes to maintain independence and preferred lifestyle through high-quality care.
• Addressing social isolation issues and helping clients enhance their living conditions.
• Conducting initial assessments for new clients.
• Creating care plans with chosen home care providers.
• Coordinating safe, timely, effective, and client-centered care and services.
• Managing client caseload, monitoring progress, and closing cases upon service implementation.
• Coordinating care aspects with various agencies and providers.
• Advocating for clients' to help them make informed decisions on housing, care, and social options.
• Promoting quality, cost-effective interventions and outcomes.
• Building effective relationships and collaborating with stakeholders in the case management process.
• Liaising with centrelink, health, and government agencies.
• Maintaining client records in the CRM, filling out necessary forms accurately, and generating weekly client status reports.

What We Offer:

• A chance to be part of a meaningful expansion within the aged care industry.
• Close collaboration with senior management to drive impact.
• A generous, negotiable salary package based on experience.
• Diverse, fulfilling daily tasks that directly improve the lives of others.

Candidate Profile:

• Previous aged care, community services or health industry experience (min. 2 years).
• Qualifications in social work, health, or community services.
• Exceptional communication skills and a talent for relationship building.
• Dedication to hands-on service and genuine client advocacy.
• Autonomy, forward-thinking, and a proactive "can-do" attitude.
• Willingness to travel across Sydney.
• Valid Australian driver’s licence.

Become part of a team that values exceptional service and a personalised touch to address our clients' distinct care requirements. If you embody empathy, determination, and professional expertise, we want to hear from you.

To express your interest, please send your resume and a cover letter outlining your suitability for the role to Mary Baumann, ****@agedcareplacementservices.com.au 1300 882 808. 

Application Deadline: 1st April 2024 

We look forward to welcoming an individual who is ready to advance their career and make a positive mark within the aged care sector. Apply today and be the change in the lives of our cherished senior community.