Customer & Sales Support Manager

• Collaborative environment that encourages professional development
• Join a company that supports work-life balance
• Modern facilities with on-site parking

THE CLIENT
Our client is a chemical manufacturer based in the SE suburbs of Melbourne. A leader in their field, they specialise in the development and manufacture of products that provide solutions for Australia's largest infrastructure, mining and resource companies. This team of dedicated individuals collaborates with customers, as specialists in their field, to apply the most advanced technology to achieve exceptional results.
THE ROLE
Engage your Customers and make the Sales Team more effective!
Reporting to the National Sales Manager on a permanent, full-time basis, the Customer and Sales Support Manager is a key member of the Sales team, with accountability to deliver a seamless customer experience and hence contribute to customer retention and organic customer base growth, resulting in revenue growth. The Customer and Sales Support Manager will also support sales activities/initiatives to ensure their successful implementation. As a valued member of the Commercial team, you will be the go-to person for all Tier 1 &Tier 2 customers, building strong relationships and delivering excellent service.
Main responsibilities will include:

• Responding to Tier 1 and Tier 2 customer requests across phone and email support channels, efficiently and within set timeframes

• Liaising with Sales, Operations and Technical Teams to streamline interactions with customers including preparation of quotes to support customer expansion

• Developing professional customer PowerPoint presentations with help from Business Development Managers, Account Managers and other sales staff, to assist with their client meetings

• Providing leadership and guidance to the Customer Support Officer

• Maintaining professional, positive and productive relationships with internal and external stakeholders

• Reviewing and improving customer engagement strategies and activities to raise service levels and customer satisfaction

• Maintaining the CRM system to ensure quality of data

• Proactively engaging with Tier 2 and Tier 2 current and potential customers to establish relationships that will drive satisfaction and retention

• Managing customer complaints and concerns

• Providing accurate reporting of customer experience, trends, analysis of customer data and recommendations for improvement

SELECTION CRITERIA
Our client strives to deliver extraordinary results for their customers by providing innovative solutions using advanced technology and technical knowhow.
Their high-performance culture is fuelled by their dedicated team members who work closely with clients as industry specialists.
This vital role will suit an experienced and confident customer service professional dedicated to providing excellent service to all Tier 1 and Tier 2 clients, contributing to the organization’s strategic and operational customer service goals.
Requirements
To be shortlisted for this opportunity you will need to meet the following criteria:
Essential

• Strong demonstrated experience in servicing Tier 1 and Tier 2 Customers

• Excellent relationship-building skills with the ability to create and execute commercially viable, innovative solutions

• Exceptional business communication and presentation skills-written, verbal, and in-person

• Highly skilled in building and maintaining effective business relationships

• Demonstrated ability to work in a fast-paced environment and collaborate with cross-functional teams

• Experience in customer-facing initiatives leading to sales growth

• High-level capability with Microsoft CRM, Word, Excel & PowerPoint

• Strong numeracy, analytical, and problem-solving skills

• Ability to interpret data and produce reports

• Strong attention to detail, project management and deadline-focused

• Good planning and organisational skills

• Ability to travel within Australia

Desirable

• Managing bespoke and complex customer contracts and pricing

• Experience in a manufacturing environment

APPLICATIONS
To have a confidential discussion about this role, please contact on or on . Alternatively, send an email to .
To apply, please click the “Apply” button and send your resume with a cover letter addressing the above criteria to CS Executive Group.
THANK YOU
Given we appreciate the effort it requires to express an interest in response to a job advert, we would like to thank you in advance for taking the time to apply for this role. Unfortunately, due to the large volume of applications we receive daily, we typically only make contact with individuals whom we consider as having suitable qualifications and experience to be assessed further for shortlisting.
Nevertheless, all resumes submitted to CS Executive Group are retained on our database-you might therefore be contacted by us for suitable roles arising in the future.
Please follow our LinkedIn page to be notified when we have new job opportunities:
Apply Now
Labour Hire Licence No:
Site Map
Company
Resources
Follow us
CS Executive Group acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, waters, and community.
We pay our respect to them, their cultures, and Elders-past, present, and future.
Copyright © CS Executive Group. All Rights Reserved 2019
YOUR APPLICATION
Step 1 of 5
20%

• How did you hear about this opportunity?*

PERSONAL INFORMATION * Name*
First Last * Email Address*

• Contact Phone Number*

• LinkedIn

• Where are you staying now?*

• Victoria
• New South Wales
• Queensland
• Western Australia
• South Australia
• Northern Territory
• Australian Capital Territory
• Tasmania
• Other
• What countries do you have PERMANENT full working rights in?*

Use Control Key to select more than one.
AVAILABILITY * Available To Begin Employment*

• Now
• 2 Weeks
• 1 Month
• 1-2 Months
• 3 Or More Months

EDUCATION * Highest Tertiary Level Achieved*

• Non-Qualified
• Certificate
• Diploma
• Degree
• Honours
• Masters
• PhD
• Year of Graduation*

PREFERENCES * Where you would consider working*
Use Control Key to select more than one.

• Preferred Work Type*

Use Control Key to select more than one.

• What is your current salary?

If you are working at the moment, please specify your current salary.

• Minimum Annual Base Salary Expectations*

• $0 - $50,000
• $50,000 - $70,000
• $70,000 - $100,000
• $100,000 - $150,000
• $150,000 - $200,000
• $200,000 - $250,000
• $250,000 - $300,000
• $300,000 - $400,000
• $400,000 - $500,000
• $500,000 +
• Are you of Aboriginal or Torres Strait Islander descent?*

DOCUMENTS * Cover Letter*
Accepted file types: docx, doc, pdf, Max. file size: 256 MB.

• Resume*

Accepted file types: docx, doc, pdf, Max. file size: 256 MB.

• Please choose which job opportunities you are interested in.*

• New Job Opportunities straight to your inbox.*

Join our weekly newsletter and be the first to know about the latest Job opportunities, career advice, and more.

• Privacy Statement: GDPR*

I give permission and understand that CS Executive Group will store my information on their secure servers in Australia.