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Welcome to Actevate! We're an independent NSW Government licensed health services provider, passionate about shifting perspectives on health, wellbeing, and recovery in the workplace. We are seeking a reliable, highly motivated, self-sufficient Customer Service Administrator to join our growing team. Actevate’s company culture is professional, supportive, and adaptable and you will be pivotal in being a part of a new, dedicated, flexible and social team.
ABOUT YOU
Your friends and family would describe you as having a positive can-do attitude with a warm and energetic personality. You are committed to making a difference and have confidence in building relationships with our internal and external stakeholders. You are known for your strong administration skills with a natural eye for Customer Service.
You will also have;
- A positive “how can I help” attitude towards Customer Service
- Ability to work under tight deadlines with effective time management skills and attention to detail
- Strong written and verbal communication
- Confident and Friendly phone manner
- Proficient with Microsoft Office suite
- Proven Customer Service background
- A strong intuitive and ability to know what and when to multitask and prioritise
- A background in rehabilitation or health services would be advantageous but not essential.
ABOUT THE ROLE:
- You will have the opportunity to work with a diverse range of stakeholders and become a key member of Actevate's administration team
- Answering customer enquiries and managing client requests
- Support with developing and managing client relationships
- Co-ordinating client appointments/bookings nationwide
- Accurate, efficient data entry management of Actevate's client manager system (Case Manager)
- Timely completion of all internal staff requests, including but not limited to printing, scanning, bookings, data entry, reports
- Processing patient referrals
- Managing the administration emails
- General administration tasks
- Diary management (as required)
ACTEVATE BENEFITS
- A progressive and creative workplace
- Opportunity to work for a client-centered company with a holistic approach
- Professional, supportive, and adaptable culture
- Opportunity to work within a supportive and diverse team of health professionals including Physiotherapists, Exercise Physiologists, Occupational Therapists, Rehabilitation Counsellors and Psychologists
If this sounds like you, then we would like to hear from you today! If you are interested in applying for this position, please submit your detailed resume including cover letter by clicking on ‘apply now’.
