AddressAbout Waverley Forklifts
Waverley Forklifts is an independently Australian owned business, with sites located in VIC, QLD, SA, NT, WA and NSW. Over the past fifty years, we have grown to be one of the largest fully independent forklift and transport companies in Australia, specializing in Forklift Rentals, Equipment Servicing, Equipment Sales and Machinery Transport.
Currently we have a role available within the NSW team as an entry level administrator with our Service department.
What Is On Offer
- Ongoing support and professional development, career progression opportunities
- Learn about the business from a high performing and supportive team, working directly with inspiring leaders
- Desirable Smithfield office, close to amenities and free onsite parking
- Great company culture in a dynamic workplace, fast paced and exciting environment
- Immediate start in an ongoing, full time position
- Monday to Friday role
- On the job training with professional staff
- Opportunity to complete a Cert IV in Business with study time allowed during work hours
- Interaction with affiliated V8 Supercar Team
- Regular social activities
- Mark competitive remuneration
The Role
Due to our continued success and growth, an exciting opportunity has arisen for a highly energetic & ambitious individual to join our busy team, based in the Smithfield office.
This entry level role is the first point of contact for our service customers, taking enquiries and providing administration support to the Field Service Coordinator. It requires an authentic customer service approach.
Responsibilities of the role include, but are not limited to:
- Liaise in a professional and friendly manner with customers via phone and email, in relation to service bookings or technical assistance requirements
- Create job cards and raise purchase orders as required for each enquiry
- Assist the Field Service Coordinator to prioritise and coordinate the movement of our team of Field Service Technicians, and sub-contractor repair requirements
- Regularly run service due and other required reports, and maintain retail service database
- Plan scheduled services each month, in collaboration with the Field Service Coordinator
The Successful Candidate
We are seeking a highly energised, bubbly & upbeat individual that is proactive, customer service focused & determined to achieve results.
Specifically you will display the following attributes:
- Previous experience in administration or providing customer service
- Strong customer service aptitude, with a never-say-no approach to customer interactions
- Excellent verbal and written communication skills and the ability to deal with customers and staff at all levels.
- Strong proficiency with computer systems, and efficient and accurate data entry
- The ability to plan, record and follow up, demonstrating competency and strength in organisation
- Willingness to be an integral part of the team and work autonomously when required
- An understanding of the industrial equipment or service sector would be highly regarded but is not essential
This is an exciting opportunity to launch your career by joining a company experiencing continued growth and success, in return we offer the right candidate excellent working conditions, competitive salary, and ongoing support. For more information about Waverley Forklifts please visit our website www.wfl.com.au.
If this role is of interest and you feel you can bring energy and commitment to the role, please forward your application letter and resume and APPLY NOW to Samantha Watson. Only successful applicants will be contacted.
