Customer Service Implant - Forwarding

The Role
This is a unique dual role managing a high-volume import client. You will be based onsite at your client’s premises 2-3 days per week. Your sole responsibilities will be to act as the daily interface between supplier and provider to ensure timely and accurate delivery of import shipments into the Distribution Centre. Provide visibility of inbound goods within the supply chain and provide proactive communications of potential delays to all key stakeholders.
This role will expose you to the operational scale of the Supply Chain and you will be responsible for effective KPI management and client retention. This requires sound knowledge of import procedures as well as skills in report preparation and presentation.

Your day to day responsibilities will be cover areas such as:

• Review KPIs & provide constructive feedback to the Branch Management team and contribute in Client Focus meetings to deliver improvements
• Providing your client with exceptional Customer Service skills and providing sound knowledge and experience to them in all your daily communications'
• Review daily exception reports and provide proactive internal communication to key stakeholders of potential delays.
• Creating and maintaining client record and required reports on an as needs basis
• Ensure tariff information for new product is communicated to brokerage to allow clearance within KPI timeframes
• Analyse daily, monthly and other periodical reporting for accuracy and impact to client

To be successful in this role you will have the following experience and knowledge:

• Sound knowledge and proven experience in a similar role/environment 
• Comprehensive experience in managing end to end operational functions
• Reporting and analysis skills – proficient in excel
• CargoWise1 experience highly preferred
• Excellent level of Customer Service, with outstanding communication skills both verbal & written. 
• Ability to look for and provide solutions
• Ability to engage and build strong working relationships 
• Must have full Australian working rights 

What is on offer?

• Hands-on consultative manager
• Leading brand name employer 
• Close to public transport and shops.

Salary
Negotiable – pending previous experience

Location
Alexandra, Sydney 

Contact

Apply now or contact the PATH4 Group for a confidential discussion.
PATH4 has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.

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