Customer Service Manager

Oxenford, Full Time, Customer Service
Vacancy Listing Dates 15/03/2024 to 12/04/2024
Please Quote Reference Number 95523

• Immediate start available
• Remuneration: $70,000 - $80,000
• Join the team at Springbok Foods in Oxenford

 

Springbok Foods is a national wholesale distributor and retailer of the largest range of South African groceries and good products in Australia.

They are currently looking for a Customer Service Manager to join their team in Oxenford, QLD.

In this role you will be responsible for:

• Assist with the recruitment and training of new staff members for the Customer Service area;
• Collaborate with other departments and stockists to ensure seamless communication and coordination in identifying and addressing customer needs and expectations;
• Develop, review and implement service standards, policies and procedures concerning customer relations and goods and services provided;
• Ensure operational efficiency within the Customer Service area;
• Manage, motivate, and provide direction and performance reviews to Customer Service team members and develop programs for continuous improvement;
• Plan, administer and review customer and after-sales services to engage the customer, follow up on customer satisfaction and facilitate organic growth.

To be considered for this position, you will need to have a level of skill commensurate with a Diploma or higher qualification and at least 2 years of relevant post-qualification employment experience OR at least 3 years of relevant employment experience.

A remuneration of $70,000 - $80,000 will be offered to the successful candidate. This is a full time position, an immediate start is available.

APPLY NOW and fill in the online application form.