Address
Form of work
SalaryIn a nutshell:
Join a fast-growing travel company and help create lifelong memories.
Who We Are:
Since launching in 2016, Travello has grown to be one the largest and most innovative Australian travel companies. We are an online marketplace for Tours & Activities and we also have one of the world’s largest social networks for travel. We are a team of creative problem solvers who aren’t afraid to take risks. We think big.
Role Overview:
Backpacker Deals & Travello is seeking a proactive and experienced Customer Service Manager to lead our dynamic team. As the Customer Service Manager, you'll be responsible for ensuring exceptional Customer Service, optimising processes, and driving performance metrics. If you have a genuine interest in adventure travel and possess strong leadership skills, we want you on board!
Key Qualifications & Skills:
- Proven experience in travel management (assistant team leader or above)
- Previous experience in the travel or adventure tourism industry is a plus.
- Strong leadership and team management abilities.
- Bachelor's Degree preferred but not always required, depending on experience.
- Relevant certifications in call centre management or Customer Service are a plus.
- Excellent verbal and written communication skills.
- Familiarity with call centre software and CRM systems (e.g Zendesk, Hubspot)
- Track record of meeting/exceeding sales metrics.
- Ability to adapt to a fast-paced, dynamic environment.
Key Responsibilities:
- Motivate, train, and mentor team members (In person & remote)
- Ensure high customer satisfaction levels.
- Develop and implement call centre strategies and operational plans.
- Manage the call centre budget efficiently.
- Recruit, train, and retain top talent.
- Implement quality assurance measures.
- Generate and analyse call centre performance reports.
- Ensure adherence to company policies and industry regulations.
Travello & Backpacker Deals is looking for an outstanding Customer Service Manager who not only shares our values but lives and breathes them every day:
· Act like an owner
· Our users are everything
· We’re always on offence
· Results driven, over process driven
· Move Fast, think big
· An A team, needs A players
· It won’t be pretty, but it should be fun
This is a full-time role based in our Brisbane office, based in Windsor.
Nice to Have:
- travelled extensively across Australia & New Zealand.
Benefits:
- Salary: $70-80k OTE, based on experience and targets hit.
- Fun work environment.
- extra week off per year through adventure travel experiences - Travello Days.
- Opportunity to travel
Join us at Backpacker Deals & Travello and be a part of a team committed to making dreams come true for adventure travellers. Apply now and embark on a journey filled with endless possibilities! Please download the Travello APP and follow Backpacker Deals on Instagram and Tiktok so you understand the fun products we sell.
