Customer Service - Office All Rounder

Summertime Pools is a leading fibreglass swimming pool manufacturer and installer who is expanding Echuca. We build quality pools that exceed our customers’ expectations!

We are passionate about our industry and what we do and are currently seeking a likeminded individual to join our team!

The position available is for an Office All-Rounder with a passion for Customer Service and sales that takes pride in what they do. Supporting our Customer Experience Manager for the Echuca Region and our construction team, this role is more than just a job… It is a chance to be part of an exciting, rapidly growing organisation with a big vision for the future.

Key responsibilities for the position include but not limited to:

• First point of contact for any incoming correspondence or walk in customers in our showroom for our Echuca branch including sales support and Customer Service. 
• Liaising with internal & external stakeholders including Sales, Construction teams, Sub-contractors, and Customers throughout the construction process
• Maintain customer relationships throughout the construction process, from post-contract signing through to final inspection. Including but not limited to customer updates and general enquiries
• Timely preparation and lodgement of building permit applications for company pool installations
• Preparation and lodgement of works notices, permission applications, etc with relevant parties
• Preparation of building warranty, installation documents and customer documents, as required
• Responding to Building Surveyor requests for information
• Prepare and submit project variations for approval
• Sending stage invoices, creating PO's and managing costings of projects to ensure within budget
• Supporting the Echuca showroom which may include pool supply sales such as chemicals, parts, robots etc
• Providing support and assistance for monthly stocktakes 
• General administration duties including day to day operations of the business as directed by the Operations Manager 

Please note that due to the nature of the position, the role will include a Saturday shift with flexibility to select a weekday off.  

Requirements for the position include:

• Proficient in Microsoft Excel, Outlook and Word.
• High level accuracy and attention to detail
• Enthusiastic and professional disposition 
• Strong communications skills
• Ability to meet deadlines and manage priorities
• Ability to work with a high degree of confidentiality and sensitive information
• Ability to work independently and as part of a team

Do not meet every single requirement? At Summertime Pools we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

To express your interest in the position please send your resume via the APPLY link